How Companies Have Benefited from Implementing Sarv Call Centre Software

Imagine a system that has the potential to transform the way an organization operates, improve client happiness, and ultimately guide the success path. Enter the arena of Sarv, a Call Center Software that has differentiated itself with a wealth of features and the ability to completely change businesses. 

In this article, we’ll go on the journey to discover how businesses have benefited from using Sarv Call Center Software.

About Sarv

Sarv is an established brand in the call center software market, offering a wide range of solutions designed to improve communication. 

Handling the complex needs of companies in different sectors, Sarv is excellent at handling inbound calls and outbound campaigns. 
Its powerful features cover many functions, guaranteeing a smooth and effective experience. This well-known service has made a name for itself by proving that it is dedicated to helping organizations communicate more effectively, eventually leading to better customer relations and organizational success.

Top Companies Using Sarv Call Center Software

The Lalit

Established in 1988, The Lalit is a luxury hospitality brand offering luxurious hotels and resorts. Catering to diverse niches, it provides exquisite accommodations, dining, and event spaces with traditional Indian hospitality.

Challenges Faced

• Tackling event promotion hurdles.
• Streamlining Thank You messages for bookings.
• Efficiently sending Wi-Fi and room details.
• Texting guests with special offers and redemption instructions.
• Automating reservation reminders for guests.
• Implementing post-stay SMS surveys for guest feedback.
• Meeting the challenge of Triggered SMS for Hotel Software.

How Sarv Resolved the Challenge

• Sarv offered a managed SMS panel for The Lalit to send Bulk SMS, aiding event promotion and marketing.
• Integration of Sarv SMS API into the Hotel Management software streamlined customer services.
• Improved efficiency in the Check-in and Check-Out processes.
• Facilitated easy communication of exclusive discounts through optimized SMS services.
• The API simplified reservation information retrieval for customers.
• Enhanced productivity by streamlining the tracking, consolidation of requests, and handling of complaints.

The Narayana Group

Narayana Group, a leading educational institution in India, specializes in coaching for medical and engineering entrance exams, notably NEET and JEE. Renowned for its rigorous curriculum and experienced faculty, Narayana is committed to guiding aspiring students toward academic excellence and success in competitive examinations.

Challenges Faced

• Ensure meticulous call tracking to prevent data loss.
• Record all incoming calls for a thorough understanding of student or guardian queries.
• Establish after-hours call availability to accommodate diverse schedules.
• Mitigate call losses and optimize call handling.
• Manage the influx of calls during advertising campaigns effectively.
• Assist in providing personalized guidance to each student.
• Present a singular contact number for a globally impactful representation of the institute.

How Sarv Resolved the Challenge

• Sarv addresses challenges for Narayana Education Group through its Toll-Free and cloud telephony services. 
• It ensures precise call tracking, thorough call recording, availability after working hours, and efficient call handling. 
• Effectively manages call traffic during advertisements, facilitates personalized guidance with IVR, offers a singular contact number, and enables flexible call management. 
• Moreover, call center software maintains meticulous call records, enhancing monitoring, and provides Narayana with improved tools for tracking Return on Investment (ROI).

Shemaroo Entertainment

Shemaroo Entertainment, a trailblazer in the Indian entertainment industry, is renowned for its vast and diverse content portfolio. From classic Bollywood films to contemporary digital content, Shemaroo has pioneered curating, producing, and distributing entertainment that resonates with audiences across the globe.

Challenges Faced

• The challenge involves implementing a system where, upon a missed call to a specific number, an SMS with a URL is sent to the caller.
• The objective is to have the URL redirect the user to the client's app, ensuring effective lead management across multiple numbers and events.

How Sarv Resolved the Challenge

• The challenge involves implementing a call center software where, upon a missed call to a specific number, an SMS with a URL is sent to the caller.
• The objective is to have the URL redirect the user to the client's app, ensuring effective lead management across multiple numbers and events.

Metropolis Healthcare

Metropolis Healthcare is a leading diagnostic service provider, dedicated to delivering accurate and timely results. With a widespread network of laboratories, cutting-edge technology, and a commitment to healthcare excellence, Metropolis is a trusted name for comprehensive and reliable diagnostic solutions.

Challenges Faced

• Establishing connectivity between seekers and the nearest 650+ Metropolis Laboratory.
• Routing callers to the nearest lab efficiently.
• Redirecting calls to the Metropolis call center if lab technicians are occupied.
• Sending SMS to callers with the application link for Metropolis App support.

How Sarv Resolved the Challenge

• To achieve this objective, we proposed implementing a cloud IVR solution.
• The cloud IVR facilitates a connection between the dialer and the nearest lab.
• The dialer can also seek additional details from the call center software if necessary.
• The fundamental structure involves initiating the call, attempting a connection to the lab first, and redirecting to the call center if unsuccessful.
• The call concludes with an SMS sent to the caller containing the application link.

Suez

Suez is a global leader in sustainable resource management, specializing in water and waste management solutions. With a commitment to environmental stewardship, Suez leverages innovation to address challenges related to water scarcity, pollution, and efficient resource utilization, contributing to a more sustainable and resilient future.

Challenges Faced

• Absence of a method to collect consumer feedback
• Lack of analytics for insightful data
• Delays in receiving alerts
• No list of satisfied consumers is available
• Manual tasks for feedback management
• Requirement to overhaul existing resources

How Sarv Resolved the Challenge

• Sarv proposed its Voice Call API solution to address challenges faced by Suez.
• The Automated Voice Call API seamlessly integrates with the Suez platform, requiring no workflow overhaul.
• It operates automatically post-query resolution, ensuring a streamlined process.
• The solution guarantees an improved response rate and captures real-time consumer input.
• Suez benefits from a compiled list of satisfied consumers through this efficient and user-friendly system.

Businesses using cutting-edge solutions like Sarv Call Center Software are well-positioned to not only meet but exceed consumer expectations as technology continues to change the face of customer communication, supporting long-term growth and success in a cutthroat market. 

For businesses looking to achieve overall business success, optimize operations, and provide excellent customer service, implementing Sarv Call Center Software has proven to be a strategic step.