Hotel The Lalit: Case Study

Improving Hospitality of Lalit with Sarv SMS Service

Hotel Lalit is one of the leading hospitality chains in India. With its headquarter in New Delhi, the company started its journey in 1988 by opening its first hotel. The leader of this journey was Founding chairman Mr. Lalit Suri. Who led the company towards its astonishing current status. Initially, all the hotel were operating under the brand name The Grand. In 2008, it was rebranded to The Lalit as a tribute to the company’s founder Mr. Lalit Suri.

Services Used

SMS

Challenges From The Lalit

SMS services solved many complexities for The Lalit. Following are the Challenges which the Lalit was encountering:

Events promotion.
A Thank You message on Booking.
Send Wi-Fi details and Room numbers details.
Text Guest with special offer and how to claim them.
Text reminders to guests of their reservation.
Send an SMS survey after guests leave the hotel.
Triggered SMS for Hotel Software.

The Solution from the Sarv

Sarv.com provided a managed SMS panel to send Bulk SMS in order to promote their events, advertise and marketing. Sarv.com also provide the SMS API that was integrated into their Hotel Management software. Following is the benefit and achievements the Lalit has after using our service:

Enhanced customer services with standard and optimized SMS services.
We made Check-in and Check-Out more smooth than before.
Spreading words about exclusive discounts is now easy.
With the help of our API, getting reservation information is easy for customers.
By making the process of tracking, consolidate request and complaints easy, it made productivity go up.

Words of Satisfaction

" Sarv provided a very user-friendly SMS portal which really help us in our business, I am very impressed with the SMS API which on a daily basis done our lots of tasks automatically "

Mr. Anil, Manager- IT & Telecom, The Lalit

Improving Hospitality of Lalit with Sarv SMS Service

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