| Feature | Sarv (DeepCall) | Ozonetel |
|---|---|---|
| Fully in-house, Made-in-India CPaaS platform | ||
| High Scalability & Flexibility with Advanced APIs | ||
| Call Quality & Connectivity | ||
| 24/7 Direct OEM Support | ||
| Cost-effective, no hidden charges | ||
| AI-driven IVR with NLP support | ||
| Omnichannel Capability | ||
| Built-in compliance for BFSI, healthcare, and government | ||
| On-prem/ Hybrid/ Cloud - Flexible deployment | ||
| Centralised Reportnig & monitoring | ||
| Direct Delivery with no SI Dependency | ||
| Ease of Integration |
How DeepCall Manages Multi-Channel Communication:
Voice: Cloud-based inbound & outbound calling, IVR, call routing, and call masking for seamless customer interactions.
Email: Complete workspace offered with the drive, editor & docs, email inbox. Cost effective & easy to use & manage.
SMS: Supports bulk SMS, OTPs, and promotional messaging to keep customers informed.
WhatsApp Business API (WABA): Enables automated messaging, customer support, and notifications on WhatsApp.
Cloud-Native Flexibility: Instantly add more agents, virtual numbers, or communication channels.
Omnichannel Expansion: Scale from voice to WhatsApp, SMS, chat, and email without switching platforms.
High Call Volume Handling: Supports millions of calls/messages daily with auto-scalable resources.
API-First Architecture: Seamlessly integrates with CRMs, ERPs, and third-party apps for limitless growth.
No downtime, no infrastructure worries—just plug, scale, and grow!