Narayana is Spreading Cloud of Education with
Cloud Telephony From

The Narayana family is a committed education entity that has the vision to bring the best in every student by building a strong educational fund. With their long experience of this niche, they are nurturing, inventing, and reengineering teaching methods to create exceptional and enriching student experiences.

The Challenger

The Narayana Group is one of Asia’s largest educational conglomerates where over 30,000 teaching and non-teaching faculty provide a world-class education for more than 3,80,000 students. Spread across 13 states in India, the Narayana family is home to flourishing academia with 200 schools, 400 junior colleges and 25 professional colleges. We also run full-fledged institutes for civil services, coaching centres and correspondence to address the vocational goals of career-oriented students.

The Challenges

The education sector is one of the most growing sectors due to the increase in literacy rate all over the world. The education sector is the most demanding sector of all time. Narayana education institute has multiple institutes providing multiple education courses for graduation and Post-graduation as well as Diploma courses. Due to a handsome investment in Paper advertisement, hoarding advertisement it was so important to keep track of ROI. Narayana Education institute was facing the following challenges with respect to managing the Incoming call track.

  • Keep track of each and every call to avoid data loss.
  • Recording all the incoming calls to understand the student or guardian’s query and requirement.
  • To provide after working hour call available facility.
  • To over the call loses.
  • To handle the bombarding of incoming calls when the advertisement is running.
  • Help in to provide Personalized guidance to each student.
  • To provide a single number of contact to give a world level representation to the institute.
Challenge Accepted and Succeed is the leading company providing the solution of digital communication. Sarv’s Toll-Free or cloud telephony services platform is well designed and developed keeping in mind each hurdle from small to biggest. Our cloud telephony platform contains a world-class feature which provides a highly satisfying solution to the customer. We help Narayana Education group to overcome their challenges handling and maintain the call traffic.

Narayana education institute enjoyed the Following benefits with

  • Catering the requirement of students.
  • Never miss an incoming call.
  • Respond manage all calls even after the working hours
  • Handle the heavy traffic of incoming calls from any advertisements.
  • Keep a recording of each call.
  • User-Friendly segregation and Connection between Departments.
  • Provided personalize IVR.
  • Keep a record on monthly, weekly, daily basis calls.
  • Manage numbers of channels as per the daily requirement of call flows.
  • Provided a better source to check the ROI.
Words of Satisfaction

" With the world-class toll free number features, we are now able to keep track of each call and it helps in our business very well.
Thanks to and its team. "

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