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Job Description:

• Develop, optimize, and maintain web-based applications with a focus on performance and scalability.
• Write clean, efficient, and well-documented code in Node.js and PHP.
• Work with MongoDB to handle large datasets and ensure optimal database performance.
• Implement and maintain Microservices architecture, Git, Docker, and connection pooling for efficient development processes.
• Develop and manage child processing and IPC (Inter-Process Communication) for high-performance tasks.
• Work with RabbitMQ and WebSockets to handle real-time data streams and asynchronous operations.
• Ensure the efficient processing and translation of billions of records in databases.
• Collaborate with cross-functional teams to optimize code quality and system performance.

Job Description:

• Write scalable and maintainable code solutions for complex engineering challenges.
• Work with a cross-functional team including designers, information architects, backend developers to create optimum integration solutions.
• Understand and follow standards, guidelines, and best practices adopted in the project.
• Appreciate & Develop high quality Front End/UI patterns for mobile devices.
• Keep abreast of technology trends and advances in web / mobile technologies.

Job Description:

• Respond to all customer queries (primarily over email/calls) in a timely and comprehensive manner to ensure customer satisfaction.
• Highlight issues through feedback and recommend changes in workflows, procedures, and service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
• Adherence to quality and compliance guidelines.
• Support any new initiatives in the directorate.
• Balance customer interests with the interests of Sarv.com.
• Communicates effectively, oral and written to identify and document necessary information that belongs to CPaaS Industry.

Job Description:

• Database Management: Assist in the management, maintenance, and optimization of various database technologies such as Elasticsearch, MongoDB, Redis, and MySQL.
• Scripting & Automation: Write and optimize scripts in Shell, Python, and JavaScript to automate routine tasks and ensure database health and performance.
• Cluster Management: Support the deployment and maintenance of distributed database systems and clusters, ensuring high availability and reliability.
• Containerization & Orchestration: Gain hands-on experience in deploying databases using containerization technologies like Docker and Kubernetes. Assist with the management and orchestration of database clusters in a containerized environment.
• Monitoring & Troubleshooting: Monitor database performance and troubleshoot issues related to database servers, clusters, and scripts.
• Collaboration & Learning: Work closely with senior database administrators, developers, and DevOps teams to learn and apply best practices for database management and optimization.

Job Description:

• Meeting with IT managers to determine the company’s networking needs.
• Analyzing existing VoIP networks and computer systems.
• Developing architecture plans for voice and data services.
• Installing network hardware modules including IP and PBX communication servers.
• Designing and implementing VOIP systems.
• Support Legacy Siemens PBX during the transition.
• Manage transition from legacy Siemens PBX to VOIP network.
• Troubleshooting VoIP network issues.
• Analyzing and upgrading network security systems and protocols.
• Adding network users and managing company permissions.
• Optimizing network installations for future expansion.
• Training staff on network and system protocols.
• Familiarity with a centralized ticketing system.
• Routine monitoring of voice equipment, inclusive of patching and system performance-related events.
• Manage incidents for the call centers, including call flows, agents, and reporting systems.

Job Description:

• Develop Sales Strategies: Design and implement effective sales strategies to drive growth and meet sales targets in the cloud telephony market.
• Identify Business Opportunities: Research and target new verticals and business opportunities to expand market reach.
• Generate Leads: Source leads through outbound calls, networking, referrals, and inbound inquiries, ensuring a steady pipeline of prospects.
• Qualify Prospects: Assess and qualify potential clients, identifying those who can benefit most from cloud telephony solutions.
• Deliver Product Presentations: Conduct engaging demonstrations and presentations tailored to showcase the benefits of our cloud telephony products.
• Build Relationships: Establish and maintain strong connections with key decision-makers, including C-level executives and business owners.
• Negotiate and Close Deals: Lead sales negotiations, close deals efficiently, and ensure seamless contract finalization with support from legal and technical teams.
• Analyze Sales Performance: Provide accurate sales forecasts, analyze key performance metrics, and refine strategies based on market trends and data insights.

Job Description:

• Conduct outbound calls to potential customers from provided lead lists or databases.
• Introduce company products/services to prospective clients over the phone.
• Engage in active listening to understand customer needs and address inquiries.
• Generate leads and set appointments for the sales team.
• Maintain accurate records of calls and customer information in the CRM system.
• Follow up on leads and inquiries promptly to ensure a positive customer experience.
• Meet or exceed daily/weekly/monthly targets for call volume, lead generation, and appointment setting.
• Collaborate with the sales and marketing teams to optimize strategies for lead generation.
• Stay updated on product/service features, pricing, and promotions to effectively communicate with customers.
• Handle objections and rejections professionally, aiming to convert leads into appointments.

Job Description:

• Conduct Market Research: Perform in-depth research to identify business opportunities, market trends, and customer needs to inform strategy.
• Develop Business Strategies: Create comprehensive business development strategies aligned with company goals, accounting for onsite and offsite team capabilities.
• Analyze Potential Clients: Evaluate potential clients and partners to assess their alignment with our products or services.
• Generate and Qualify Leads: Source qualified leads through networking, cold calling, and digital prospecting, while identifying their specific needs and pain points.
• Collaborate Across Teams: Work with marketing and sales teams to nurture leads effectively through the sales funnel.
• Build Relationships: Establish strong relationships with clients, stakeholders, and partners through compelling presentations and consistent engagement.
• Negotiate Deals: Lead negotiations on contracts and pricing, ensuring agreements are mutually beneficial.
• Manage Teams: Oversee business development activities for onsite and offsite teams, fostering open communication, collaboration, and a positive work environment.
• Monitor Performance: Set and achieve ambitious sales targets while tracking and analyzing KPIs to refine strategies based on data insights and feedback.
• Train and Develop Teams: Design training programs, mentor team members, and support their professional growth to enhance overall capabilities.

( consider JD of Customer Acquisition Expert )

• Lead Generation & Outreach: Initiate outbound calls to prospects to generate leads, schedule meetings, and build strong relationships while qualifying leads through discovery calls to understand customer needs and opportunities.
• CRM Utilization: Use CRM systems to manage leads, track sales activities, and monitor pipeline progress effectively.
• Consultative Sales: Engage clients with a consultative approach, identifying their goals and challenges while offering tailored solutions that demonstrate clear ROI and value.
• Product Expertise: Maintain a deep understanding of company offerings and industry trends to deliver high-quality product consultations and guidance.
• Customer Relationship Management: Build and nurture long-term customer relationships, ensuring satisfaction, loyalty, and timely resolution of inquiries or issues.
• Achieve Sales Targets: Meet and exceed monthly and quarterly sales targets, KPIs, and revenue goals while providing performance insights to management.
• Collaborate with Teams: Work with marketing and sales teams to align telesales efforts with company objectives, contribute to refining strategies, and assist in creating promotional campaigns.
• Market Research & Insights: Stay updated on industry trends and competitor activities, providing actionable feedback to marketing teams on customer behavior, objections, and market needs.