Citymall is dedicated to delivering a seamless customer experience by leveraging automation to streamline interactions. Their goal was to minimize manual intervention, reduce agent workload, and provide real-time customer support through intelligent IVR and API integration.
CityMall enhances customer experience with automation, smart IVR, and API integration for real-time, efficient support.
Industry
E-commerceHeadquarters
Gurugram, IndiaFounded
2019Issues faced before partnering with Sarv
Solutions that helped them overcome the pain points
Reasons why most brands are putting their trust in the solutions we are offering:
Integrated with Citymall’s system to automatically determine if a caller is a registered or new customer.
Order Announcement API announces order ID and delivery date for registered users before offering agent support if required.
Efficient handling of working hours using condition-based logic for better routing and messaging.
Customers can easily opt to speak to an agent by pressing specific keys, only when necessary.
All call details are sent to Citymall's system via webhook for accurate records and performance insights.
Built for businesses that require high customization, seamless integrations, and reliable automation.
Handles dynamic call flows, peak traffic, and contextual responses with ease.
End-to-end encryption and compliance with industry standards to ensure data security.
Sarv tailored its telephony platform to match Citymall’s operational requirements precisely.
Instant push of call data to Citymall’s system for timely insights and monitoring.
Triggered automatically after every call to enhance customer experience and satisfaction.
Automated processes minimized unnecessary agent involvement, improving overall efficiency.
Providing insights into call volumes, durations, and performance to enhance decision-making.
”We’re happy to partner with DeepCall by Sarv.com as our cloud telephony provider. Their stable, user-friendly platform has streamlined our inbound and outbound communication. Features like real-time analytics, IVR customization, and CRM integration have improved response times and call performance. Their responsive support ensures swift issue resolution. We highly recommend SarvDeepCall to businesses seeking a reliable cloud communication solution.”
