Case Study
Rama University

Enhances Call Management with IVR Solutions

Rama University, established in 1996 by the Rama Group, is a premier higher education institution with three campuses in Delhi-NCR and Kanpur. The university offers a wide range of programs across diverse fields, including engineering, medical sciences, and more, with a focus on providing quality education to students.

Rama University
Related Stats

Size of the Client Business We Are Managing

  • 3+ Campus
  • 3,816+ Students
  • 99+ Courses
ramauniversity

Rama University: A leading educational institution in India offering diverse programs in engineering, medical sciences, and more.

ramauniversity.ac.in

Industry

Education

Office Headquarters

Kanpur India

Founded

1996

The Challenges Faced

The problems they were having before joining hands with Sarv

  • As Rama University scaled, managing a large volume of incoming calls became increasingly difficult. With limited resources and multiple departments, tracking and handling the high number of calls was a challenge. Each department had specific needs, making it hard to maintain efficient communication and data management across the institution.
  • The university required a solution that could help streamline the call management system, allowing them to efficiently handle calls related to various departments such as Engineering, Medical Sciences, and more, while also maintaining accurate records of each call.

What We Offered

Solutions that helped them overcome the pain points.

IVR Solution

Centralized Data Management

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    IVR Solution

    IVR Solution

    Tailored IVR systems for each department, ensuring smooth routing of calls to the correct departments.

    Centralized Data Management

    Centralized Data Management

    Ensured seamless tracking and recording of call data, helping the university monitor all incoming queries effectively.

  • What Makes Sarv Capable

    Tailored Solutions

    Tailored Solutions

    Designed to meet the unique needs of educational institutions for efficient call management.

    Scalable and Flexible Systems

    Scalable and Flexible Systems

    Ensures that the system can grow with the university’s expansion and future needs.

    Seamless Call Handling

    Seamless Call Handling

    Ensures smooth call routing and tracking to improve operational efficiency.

    Real-Time Analytics

    Real-Time Analytics

    Gain actionable insights with detailed reports and real-time analytics to improve performance.

  • What We Offered Extra

    Multi-Department IVR

    Multi-Department IVR

    A dedicated IVR number for each department to handle calls without confusion.

    Data Tracking & Reporting

    Data Tracking & Reporting

    Real-time reports for monitoring call volume and departmental performance.

Customer Satisfaction

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