Case Study
Housing

Optimizing Real Estate Communication with Cloud Telephony

Housing.com is a Mumbai-based real estate search portal that allows customers to search for housing based on geography, number of rooms, and various other filters. The company has 6,000 brokers and operates in 40 cities across India, including Chennai, Mumbai, Bengaluru, Kolkata, and Delhi. Housing.com has mapped approximately 650,000 houses in India.

Sintex
Related Stats

Size of the Client Business We Are Managing

  • 650,000 Properties
  • 40+ Branches
  • 1,202 Employees
  • 6,000 Brokers
  • 7M+ Users
housing.com

Housing.com is a Mumbai-based real estate platform connecting buyers, renters, and sellers across 40 cities. With 6,000+ brokers and 650,000+ listed properties, it simplifies property searches.

housing.com

Industry

Real Estate

Office Headquarters

Gurgaon, Delhi India

Founded

2012

The Challeges Faced

The problems encountered before partnering with us.

  • Housing.com faced several communication challenges with its previous provider. The absence of a dedicated helpline made it difficult for brokers and customers to connect seamlessly.
  • Additionally, the lack of an instant query resolution system led to delays in property inquiries, impacting customer satisfaction.
  • The company also struggled with an inefficient call tracking and logging system, resulting in missed opportunities and poor campaign evaluation. Without a structured system for handling peak advertisement call volumes, managing high incoming traffic became overwhelming. Moreover, the absence of a 24/7 support system and a customized IVR solution further hindered customer engagement.
  • To address these challenges, Housing.com sought a cloud-based solution with a toll-free number, multi-language IVR, and an advanced call management system. They needed efficient call tracking, logging, and analytics, along with secure agent management to streamline operations and enhance customer interactions.

What We Offered

Solutions that helped them overcome the pain points.

Dedicated Toll-Free Number

Multi-Language IVR System

Smart Call Routing & Transfer

Live Call Tracking & Mini CRM

Number Masking

Inbound & Outbound Call Recording

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Toll-Free Number

    Toll-Free Number

    Enhance customer communication with a reliable toll-free line.

    Multi-Language IVR System

    Multi-Language IVR System

    Retailers receive regular updates on their sales points and promotions.

    Smart Call Routing & Transfer

    Smart Call Routing & Transfer

    Ensure quick and efficient call redirection for better engagement.

    Live Call Tracking & Mini CRM

    Live Call Tracking & Mini CRM

    Monitor calls in real time and manage customer data efficiently.

    Number Masking

    Number Masking

    Protect user privacy with advanced number-masking technology.

    Inbound & Outbound Call Recording

    Inbound & Outbound Call Recording

    Access recorded calls for analysis, training, and compliance.

  • What Makes Sarv Capable

    Expertise in Cloud Telephony

    Expertise in Cloud Telephony

    Delivering seamless, reliable, and efficient communication solutions.

    Robust Cloud Infrastructure

    Robust Cloud Infrastructure

    Designed to manage high call volumes with stability and speed.

    Centralized Agent Management

    Centralized Agent Management

    A unified platform for effortless multi-agent coordination and tracking.

    Scalable & Future-Ready

    Scalable & Future-Ready

    Flexible solutions that grow with your evolving business needs.

  • What We Offered Extra

    Real-Time Analytics Dashboard

    Real-Time Analytics Dashboard

    Gain instant insights into call performance and customer interactions.

    Custom API Integrations

    Custom API Integrations

    Seamlessly connect with CRM systems for streamlined operations.

    Automated Call-Back Solutions

    Automated Call-Back Solutions

    Ensure no missed inquiries with smart automated call-backs.

Customer Satisfaction

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