Aavas Financiers Ltd. is a leading housing finance company providing affordable home loans to semi-urban and rural customers across India. They faced operational challenges in collections, as agents relied on manual calls, leading to inefficiencies and inconsistent customer service. With Sarv’s Click-to-Call integration, their collection process became automated, organized, and more customer-friendly.
Aavas Financiers Ltd. is a non-banking financial company (NBFC) that provides affordable housing loans, primarily to low and middle-income customers in semi-urban and rural areas of India. It is headquartered in Jaipur, Rajasthan, and operates through a network of 397 branches across 14 states.
Industry
FinanceOffice Headquarters
Jaipur, Rajasthan, IndiaFounded
2011Challenges faced by Aavas Financiers Ltd.
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
A 160-series number was assigned for all outbound customer calls.
An additional DID number was provided to efficiently handle inbound calls.
Click-to-Call was seamlessly integrated within the mobile app for agent use.
The call first connects to the agent, then automatically to the customer.
Call-backs are intelligently routed to the same agent for personalized interactions.
Sarv has demonstrated proficiency in providing telecom solutions designed for the financial services industry.
A strong platform that can handle big customer bases and significant transaction volumes.
Sophisticated Instruments for monitoring and enhancing campaign performance in real time.
A committed support team is available around the clock to ensure uninterrupted operations and resolve issues quickly.
Sarv’s Click-to-Call integration streamlined Aavas’s collection operations, reducing manual effort and improving agent productivity.
The solution ensured TRAI-compliant use of 160 numbers while providing a more organized and customer-friendly interaction process.
