UP112 - Uttar Pradesh Police Emergency Response System UP112 is the world’s largest emergency contact center regarding daily call volume. It serves as the state-wide emergency response service for Uttar Pradesh, India, similar to 911 in the USA. The service ensures citizens can instantly connect with law enforcement, medical assistance, or fire departments through a single helpline.
UP112 is India’s largest emergency contact center, handling millions of daily calls to connect citizens with police, medical, and fire services. It ensures rapid emergency response through a unified helpline across Uttar Pradesh.
Industry
EducationOffice Headquarters
UP IndiaFounded
2024The problems UP112 encountered before partnering with us.
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
DeepCall replaced the foreign provider, ensuring data security and operational control.
Seamless integration with UP112’s infrastructure for efficient emergency communication.
Simplifies communication for emergency responders with intuitive call handling.
Call center infrastructure ensuring data security and seamless expansion as demand grows.
Handles millions of calls daily with real-time processing, minimizing delays efficiently.
Round-the-clock support ensures uninterrupted operations, proactive issue resolution, and optimization.
Intelligent routing ensures emergencies reach the nearest response unit instantly.
Real-time insights enhance decision-making and optimize emergency response.
Keeps emergency teams connected across all devices for seamless coordination.
Enhanced support for deaf and mute individuals ensures inclusive emergency assistance.
Supports 16+ services like Fire, Medical, Women, Cyber Crime, etc.
Primary setup in Lucknow with disaster recovery hosted on the cloud.
Two backup centers are located at Ghaziabad and Prayagraj locations.
Enables police coordination across multiple locations through a unified approach.
All emergency calls are managed through a single CAD command window interface.
Advanced LBS and GPS-enabled systems ensure accurate tracking of callers and police vans.
Main operations run from a Lucknow-based centralized call center facility.
APN-based CUG 4G/5G connects MDTs without internet dependency.
Calls use masked numbers with recordings for secure communication.
”I am writing to extend our sincere appreciation for the exemplary work carried out by Sarv Webs Pvt Ltd in deploying the Contact Center Solution. Your team's dedication and expertise have significantly enhanced our operations and services.”
