Case Study
Chigo

Toll-Free Communication for Chigo India

Chigo is a globally recognized brand in the home appliance sector, with its headquarters in Nanhai District, Foshan City — the core of Guangdong-Hong Kong-Macao Greater Bay Area’s manufacturing industry. The brand specializes in residential and commercial air conditioning, refrigerators, washing machines, and various household appliances. With over two decades of consistent growth, Chigo now holds an annual design capacity of 10 million air conditioning units and operates across 200+ countries and regions.

Chigo
Related Stats

Size of the Client Business We Are Managing

  • 10+ M Annual Design Capacity
  • 200+ Global Markets
  • 20+ Years Industry Presence
Chigo

Chigo India is a key player in the smart home appliance market, providing high-quality air conditioning and electronic solutions backed by global manufacturing excellence.

www.chigogroup.com

Industry

Electronics

Office Headquarters

Foshan, Guangdong, China

Founded

2000

The Challenges Faced

Issues Faced Before Partnering with Sarv.

  • Chigo India needed a 24/7 customer communication system that could also support marketing, logistics, and remote work needs. Their goals included streamlining customer feedback, tracking campaign ROI, and offering a consistent, centralized number for all sales inquiries. Additionally, they needed reliable remote operations and updates on logistics and delivery, all while ensuring seamless integration with existing CRMs.

What We Offered

Solutions that helped them overcome the pain points.

Toll-Free Number

Cloud Telephony Solution

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    24/7 Toll-Free Support

    24/7 Toll-Free Support

    A single toll-free number available round the clock to handle customer inquiries and support.

    Cloud Telephony

    Cloud Telephony

    Quick and secure implementation with remote access for distributed teams.

    Marketing Integration

    Marketing Integration

    Toll-free number used across campaigns to track engagement and ROI.

    CRM Compatibility

    CRM Compatibility

    Easily integrates with popular CRM systems to streamline support and lead management.

  • What Makes Sarv Capable

    Reliable Cloud Infrastructure

    Reliable Cloud Infrastructure

    Ensures high uptime and call quality for uninterrupted customer communication.

    Campaign Tracking Tools

    Campaign Tracking Tools

    Analyze response and performance data from sales and lead generation activities.

    Remote-Friendly Setup

    Remote-Friendly Setup

    Empowers teams to work from anywhere with centralized system access.

    Scalable Support System

    Scalable Support System

    Grows with your business needs, handling both high and low call volumes effortlessly.

  • What We Offered Extra

    Custom Solution Deployment

    Custom Solution Deployment

    Tailored setup to align with the brand's technical and communication requirements.

    Multi-Channel Access

    Multi-Channel Access

    Expand beyond voice to include SMS, email, and IVR-based interactions.

Customer Satisfaction

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