Bruhat Bengaluru Mahanagara Palike (BBMP) is the administrative body responsible for the civic and infrastructural assets of Bangalore. During the COVID-19 pandemic, BBMP aimed to empower citizens with verified healthcare guidance through a centralized consultation helpline.
BBMP is the governing body of Bangalore city, and it is dedicated to public welfare and civic administration. During the COVID-19 crisis, it took proactive steps to serve the public with verified medical advice through digital platforms.
Industry
GovernmentOffice Headquarters
Bengaluru IndiaFounded
2007The problems they were having before joining hands with Sarv.
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
One number used for both incoming and outgoing calls.
Calls are first handled by the healthcare team, then transferred to doctors as needed.
Set up a helpline quickly without complex infrastructure or delays.
Smoothly connects callers to the right medical professional for accurate support.
One trained team handles all initial calls, ensuring consistent screening.
No change in BBMP’s core processes, integrated with ease into operations.
Both inbound and outbound calls from a single, easy-to-remember number.
Citizens could easily access verified COVID-19 advice from trusted sources.
Enabled seamless coordination between healthcare staff and doctors.
