Case Study
Suez

Automated Feedback Solution for Suez India

Suez is a global leader in water and waste management, with 160 years of expertise across 5 continents. Serving over 450,000 industrial and business customers and supported by a workforce of 89,352 employees, Suez is committed to improving lives by protecting public health and conserving vital natural resources like water, air, and soil.

Suez
Related Stats

Size of the Client Business We Are Managing

  • 450,000+ Customers
  • 189,352 Employees
  • 21.55 M Daily water operations
  • 5 Continents
suez

Suez is a global expert in water and waste management, dedicated to protecting health and the environment. With operations across five continents, it serves 450,000+ customers worldwide.

suez.com

Industry

Utilities

Office Headquarters

Paris, France

Founded

1999

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

  • Suez India was looking for an automated solution to collect consumer feedback efficiently. Their existing process lacked the ability to capture feedback in real time and offered no analytics or alert mechanism.
  • There was no system to identify happy consumers or manage consumer insights systematically. The manual nature of the feedback process consumed time and resources, and resolving these issues required a solution that could be integrated into their existing workflow without overhauling their resources.

What We Offered

Solutions that helped them overcome the pain points.

Automated Voice Call API

Real-Time Feedback Input

No Change to Existing Workflow

Happy Consumer Identification

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Automated Voice Call API

    Automated Voice Call API

    A fully automated system that triggers voice feedback calls after consumer query resolution.

    Seamless Integration

    Seamless Integration

    Works directly with the preinstalled software on Suez's platform without altering existing processes.

    Real-Time Input Capture

    Real-Time Input Capture

    Collects instant consumer feedback, enhancing response efficiency.

    Happy Consumer List

    Happy Consumer List

    Enables tracking of satisfied consumers for better relationship management.

  • What Makes Sarv Capable

    Workflow-Friendly Solutions

    Workflow-Friendly Solutions

    Designed to plug into existing systems without requiring new infrastructure or retraining.

    Real-Time Analytics

    Real-Time Analytics

    Delivers actionable insights and instant alerts to help teams respond promptly.

    Cost-Efficiency

    Cost-Efficiency

    Automation reduces manual work and resource dependency, saving time and operational costs.

    Consumer Engagement Focused

    Consumer Engagement Focused

    Improves interaction and satisfaction with quick, automated feedback collection.

  • What We Offered Extra

    No Manual Intervention

    No Manual Intervention

    Automated end-to-end, eliminating manual tasks in the feedback process.

    Higher Interaction Rate

    Higher Interaction Rate

    Better response rates and client engagement through timely, personalized voice calls.

    Cost-Effective Solution

    Cost-Effective Solution

    Achieves more with less investment by integrating with existing tools.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

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