Case Study
TAFE

Client Name & Overview for Brief Introduction

TAFE, India’s second-largest and the world’s third-largest tractor manufacturer, has a 25% market share, selling 150,000+ tractors annually. Headquartered in Chennai, it partners with AGCO and Massey Ferguson, holding a stake in AGCO Corporation, USA. With a legacy of ethical business practices, TAFE continues to drive innovation in the agricultural sector.

TAFE
Related Stats

Size of the Client Business We Are Managing

  • 180,000+ Assets
  • 3,000+ Employees
  • 1600+ Clientele
  • 80+ Countries
TAFE Ltd

ITM Business School, our oldest and flagship institution, and ranked amongst the Top 20 b-schools in India, offers AICTE approved full-time PGDM programs. ITM Universities in Raipur, Chattisgarh and Vadodara, Gujarat are UGC recognized, and offer a range of undergraduate and postgraduate programs in Engineering, Life sciences, Law, Design, Hospitality and Management.

tafe.com

Industry

Automobile

Office Headquarters

Chennai, Tamil Nadu India

Founded

1960

The Challenges

The problems they were having before joining hands with Sarv.

Challenges Faced by Metropolis Healthcare

  • Metropolis Healthcare needed a seamless way to connect patients with their nearest diagnostic centers among 650+ laboratories. However, their existing system struggled with inefficiencies in call routing, often leading to long wait times and unresolved inquiries. Patients were unable to get immediate assistance when lab technicians were busy, resulting in a frustrating experience and operational bottlenecks.
  • Additionally, there was no automated system to ensure that callers received follow-up support. Many patients required further guidance, but without a structured SMS follow-up system, they lacked easy access to important application links and resources. The absence of an intelligent IVR solution further complicated the process, making it difficult to manage call redirection and provide timely responses based on customer needs.

What We Offered

Solutions that helped them overcome the pain points.

Smart Call Routing System

Automated SMS Service

Intelligent Cloud IVR

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Smart Call Routing System

    Smart Call Routing System

    Automatically directs callers to the nearest diagnostic center or call center based on availability.

    Automated SMS Service

    Automated SMS Service

    Sends follow-up messages with support links for enhanced customer assistance.

    Intelligent Cloud IVR

    Intelligent Cloud IVR

    Manages high call volumes efficiently with real-time assistance and time-based announcements.

    Advanced Automation

    Advanced Automation

    Reduces manual intervention by automating responses, call routing, and follow-ups.

  • What Makes Sarv Capable

    Expertise in Enterprise

    Expertise in Enterprise

    Delivering reliable and innovative communication solutions for large enterprises.

    Scalable Infrastructure

    Scalable Infrastructure

    Ensuring seamless automated voice interactions with advanced telecom capabilities.

    Proven Success

    Proven Success

    Empowering businesses with efficient, targeted communication strategies.

    Customizable Analytics

    Customizable Analytics

    Offering in-depth reporting and data-driven decision-making for optimized performance.

  • What We Offered Extra

    Seamless WhatsApp Business API Integration

    Seamless WhatsApp Business API Integration

    Instantly notify customers with real-time message alerts for quick engagement.

    Cloud-Based CRM Integration

    Cloud-Based CRM Integration

    Effortlessly manage customer interactions with a centralized and automated system.

    Reliable SMS Notifications

    Reliable SMS Notifications

    Ensure message delivery with SMS alerts as a backup for unanswered or missed calls.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

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