Saaras Impact Foundation is a non-governmental social impact organization established in 2017 that works to empower economically weaker and disadvantaged communities by connecting them with government welfare schemes and rights awareness programs. Their key initiatives include education rights (Project Eklavya) and maternity benefits (Project Maa), reaching communities across multiple districts in Uttar Pradesh and Haryana.
Trusted by thousands of citizens across Uttar Pradesh and Haryana, Saaras Impact Foundation delivers reliable helpline support, ensuring uninterrupted access to welfare schemes and meaningful social impact without missing a single call.
Industry
Non-Profit / Social Impact OrganizationOffice Headquarters
New DelhiBefore partnering with Sarv, Saaras encountered significant communication bottlenecks that limited its ability to support beneficiaries effectively:
Sarv implemented a tailored Cloud Telephony + Missed Call Management solution that helped Saaras capture every citizen engagement and streamline helpline operations:
Saaras Impact Foundation chose Sarv’s communication platform to ensure reliable and scalable support for community helpline operations.
Beneficiaries connect through a simple missed call, eliminating waiting time and call charges.
Every missed call is logged instantly and triggers automated callback workflows.
A single cloud platform manages all helpline traffic and handles high call volumes without disruption.
Calls are routed efficiently and callbacks are scheduled to reach the right Saaras support teams.
All calls and callbacks are recorded in real time for complete visibility.
Reports highlight call volumes, peak hours, and outreach performance to improve response planning.
Reliable missed call capture with consistent automated callbacks, ensuring system stability even during high-traffic community campaigns.
Seamless integration with Saaras’s existing helpline number, with callback policies configured based on beneficiary segments.
Beneficiaries place a missed call, Sarv logs and triggers automated callbacks, Saaras teams prioritize responses via the dashboard, and analytics track engagement and follow-ups.
Manages high helpline traffic without infrastructure strain
Captures every attempt to contact the helpline
Proactively reaches out to callers
Delivers engagement visibility for smarter decisions
Reduced manual call handling, faster response times, and automated callbacks that ensure no citizen request is missed.
Zero-cost missed calls improve accessibility for rural and low-income beneficiaries.
Clear visibility into incoming call patterns, peak engagement times, and follow-up success rates.
