Platinum Hospital, a prominent multi-speciality healthcare facility in Mumbai, faced significant hurdles in managing high volumes of patient interactions. By partnering with Sarv, the hospital transitioned from a limited, manual setup to a sophisticated, cloud-based communication ecosystem, all while retaining its established contact number.
Trusted by patients across Mumbai — we manage critical hospital communication seamlessly, so Platinum Hospital can focus on delivering quality healthcare without disruptions.
Industry
Healthcare / Multi-SpecialityOffice Headquarters
Mulund West, Mumbai, IndiaBefore implementing Sarv's solutions, Platinum Hospital relied on a traditional setup that struggled to keep pace with patient demands.
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
Expand telephony capabilities effortlessly without needing an expensive infrastructure overhaul.
Deploy automation that significantly reduces manual workloads for frontline personnel.
Maintain constant availability for time-sensitive and critical healthcare communications.
Gain full visibility into all call and messaging workflows from one location.
Automation cut workloads, improved routing, and ensured consistent peak-hour responses.
Eliminate busy tones and missed calls with automated SMS updates.
Centralized logs and performance monitoring ensure better accountability and quality.
The implementation of Sarv’s cloud communication solutions delivered immediate and measurable improvements across Platinum Hospital’s operations and patient experience.
Platinum Hospital experienced a significant reduction in missed calls, with zero call drops even during peak hours.
Automated routing and cloud-based call handling reduced the workload on front-desk staff and enabled faster response times across departments.
Timely appointment reminders, updates, and proactive communication strengthened patient engagement and reinforced trust in hospital services.
A centralized dashboard provided real-time visibility into call volumes, peak engagement hours, and communication trends, enabling better planning and informed decision-making.
“By implementing Sarv’s HYON and SMS services, Platinum Hospital transformed its patient communication into a unified, insight-driven system—ensuring uninterrupted accessibility and enhanced care.”
