Case Study
ITM Group of Institutions

Revolutionizing ITM Group’s Communication with Cloud Telephony & Automation

ITM Group of Institutions established ITM University Raipur, Chhattisgarh, in 2012, offering Management and Engineering programs. As a key industrial and trading hub in Central India, Raipur provides an excellent setting for fast-track career development. The university is committed to leveraging advanced technology and industry expertise to deliver superior education.

ITM Group of Institutions
Related Stats

Size of the Client Business We Are Managing

  • 15 Modern Campuses, Meeting World Standards
  • 20,000+ Current Students pursuing their dreams
  • 1500+ Staff & Faculty, Dedicated to Deliver
  • 10000+ Enrolled in 'Skill-Based' courses
itm.edu

ITM Business School, our oldest and flagship institution, and ranked amongst the Top 20 b-schools in India, offers AICTE approved full-time PGDM programs. ITM Universities in Raipur, Chattisgarh and Vadodara, Gujarat are UGC recognized, and offer a range of undergraduate and postgraduate programs in Engineering, Life sciences, Law, Design, Hospitality and Management.

itm.edu

Industry

Education

Office Headquarters

Kharghar, Navi Mumbai India

Founded

1991

The Challenges Faced

Issues Faced Before Partnering with Sarv.

  • ITM struggled with an inefficient communication system that made it difficult to broadcast important updates and alerts to students and faculty. Without a centralized tool, ensuring timely information delivery was a major challenge, often leading to miscommunication and delays.
  • Additionally, many administrative tasks were performed manually, requiring extra manpower and consuming valuable time. Engaging students effectively was another hurdle, as there was no automated system to facilitate seamless interaction. Collecting feedback from students was also unstructured and time-intensive, making it difficult to gather meaningful insights for improvement.
  • To overcome these challenges, ITM needed a smart, automated platform that could streamline communication. They were looking for a reliable system that would enable instant message broadcasting while reducing manual efforts.
  • A structured method for collecting student feedback efficiently was also a priority, ensuring continuous improvement and better engagement.

What We Offered

Solutions that helped them overcome the pain points.

Unified Communication Platform

Automated Broadcasting

Keypress Input Feature

Advanced Automation for Feedback Collection

Real-time Analytics and Reporting

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Unified Communication Platform

    Unified Communication Platform

    Centralized, user-friendly communication for seamless connectivity.

    Automated Broadcasting

    Automated Broadcasting

    Instantly share updates, alerts, and announcements effortlessly.

    Keypress Input Feature

    Keypress Input Feature

    Engage users with interactive, quick-response options.

    Advanced Automation for Feedback Collection

    Advanced Automation for Feedback Collection

    Streamlined, efficient survey and feedback gathering.

    Real-time Analytics and Reporting

    Real-time Analytics and Reporting

    Gain insights with detailed, data-driven reports.

  • What Makes Sarv Capable

    Education-Focused Cloud Telephony

    Education-Focused Cloud Telephony

    Expert in delivering tailored communication solutions for educational institutions.

    Effortless Automation & Engagement

    Effortless Automation & Engagement

    Proven success in streamlining communication with seamless automation services.

  • What We Offered Extra

    Scalable & Future-Ready Solution

    Scalable & Future-Ready Solution

    A flexible system that grows with ITM’s expanding communication needs.

    Enhanced Automation for Efficiency

    Enhanced Automation for Efficiency

    Advanced features to streamline student engagement and administrative tasks.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

  • samsung
  • Bharat Electronics
  • logo of income tax department india
  • Route Mobile
  • Tanla
  • Tikona