Case Study
Hotel Lalit

Transforming Guest Communication with Sarv’s SMS Solutions

The Lalit is one of India’s leading luxury hotel chains, headquartered in New Delhi. Founded in 1988, it was rebranded in 2008 to honor its visionary founder, Mr. Lalit Suri. The brand offers world-class hospitality, premium services, and top-tier facilities. With a strong presence across India, it attracts elite clientele from around the globe.

Sintex
Related Stats

Size of the Client Business We Are Managing

  • 4,000+ Employees
  • 12 Luxury hotels
  • 2,610.34 Cr Total Assets
The Lalit

The Lalit is one of India’s leading luxury hotel chains, offering world-class hospitality and premium services. With a strong presence across India, it caters to elite clientele with top-tier facilities and experiences.

The Lalit

Industry

Hospitality

Office Headquarters

New Delhi India

Founded

1988

The Challenges Faced

Challenges Hotel Lalit Before Partnering with Us.

  • The previous vendor's SMS system lacked automation, leading to delays in guest communication. There was no centralized alert system for event promotions or hotel notifications, making it difficult to engage guests effectively. Additionally, the inability to integrate SMS with The Lalit's Hotel Management Software (HMS) resulted in inefficiencies in managing reservations and guest services.
  • Guests often faced delays in receiving essential information such as Wi-Fi details, room updates, and booking confirmations. Moreover, the absence of an SMS survey system prevented the hotel from collecting valuable post-stay feedback, limiting opportunities for service improvement.
  • To overcome these challenges, The Lalit required a robust bulk SMS service for promotions, event marketing, and guest engagement. They sought automated SMS notifications for bookings, Wi-Fi details, and offers, along with seamless integration with their HMS. Additionally, they needed SMS reminders for reservations and an automated survey system to gather guest feedback post-checkout.

What We Offered

Solutions that helped them overcome the pain points.

SMS Solution

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Managed SMS Panel

    Managed SMS Panel

    Enables bulk messaging and targeted promotions for guest engagement and offers.

    SMS API Integration

    SMS API Integration

    Connects with The Lalit’s HMS for automated notifications, reminders, and updates.

    Custom SMS Alerts

    Custom SMS Alerts

    Sends instant updates on bookings, room details, Wi-Fi access, and services.

    Event-Specific SMS Campaigns

    Event-Specific SMS Campaigns

    Promotes corporate and private gatherings with invitations and reminders.

    Automated SMS Surveys

    Automated SMS Surveys

    Collects feedback post-checkout for service improvement and guest satisfaction.

  • What Makes Sarv Capable

    Cloud Communication Expertise

    Cloud Communication Expertise

    Seamless telephony and SMS solutions for efficient guest communication and engagement.

    Custom SMS Solutions for Hotels

    Custom SMS Solutions for Hotels

    Personalized messaging for promotions, bookings, and real-time guest updates.

    Reliable & Secure Messaging

    Reliable & Secure Messaging

    Instant, secure delivery with 100% message success and no delays.

    24/7 Support & Management

    24/7 Support & Management

    Round-the-clock assistance with dedicated account management for seamless operations.

  • What We Offered Extra

    SMS Marketing for Seasonal Offers

    SMS Marketing for Seasonal Offers

    Boost bookings with targeted SMS promotions for discounts and festive deals.

    VIP Guest Alerts for Staff

    VIP Guest Alerts for Staff

    Notify staff instantly about VIP arrivals and preferences for personalized service.

    Internal SMS Communication

    Internal SMS Communication

    Enhance staff coordination with instant SMS updates for smooth operations.

Customer Satisfaction

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