Case Study
Udaan

“Being Wings for Udaan To Make It Fly”

Udaan is a leading B2B eCommerce platform, founded in 2016 by Vaibhav Gupta, Amod Malviya, and Sujeet Kumar. It bridges manufacturers, brands, retailers, and wholesalers, leveraging technology to simplify trade operations and empower businesses with reliable, scalable digital solutions.

Udaan
Related Stats

Let’s Talk in Numbers

  • $1.8 B Assets
  • 1,500+ Employees
  • 3M+ Registered users
udaan

Udaan is a prominent B2B eCommerce platform that connects manufacturers, brands, retailers, and wholesalers to streamline trade operations. Founded in 2016, it leverages technology to provide scalable and reliable digital solutions, empowering businesses of all sizes.

udaan.com

Industry

E-commerce

Office Headquarters

Bengaluru India

Founded

2016

The Challenges Faced

The problems they were having before joining hands with Sarv.

  • Before partnering with Sarv.com, Udaan faced challenges with time-consuming manual communication processes, which slowed operations. They lacked analytics to track customer engagement and couldn't capture client feedback automatically. Delayed updates to customers and partners further hindered efficiency, while generic messaging reduced customer engagement.
  • Udaan needed a scalable, automated solution to provide real-time updates, streamline voice and SMS communications, and offer detailed analytics. Personalized messaging was also essential to improve customer interaction and boost engagement.
  • With Sarv’s solution, Udaan aimed to automate communications, enhance real-time updates, and ensure more personalized and effective customer interactions.

What We Offered

Solutions that helped them overcome the pain points.

Automated IVR Voice Call System

Voice Broadcasting Services

SMS Communication Services

Advanced Automation Features

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Automated IVR Voice Call System

    Automated IVR Voice Call System

    Allowed Udaan to send important alerts and collect customer input through keypress responses.

    Voice Broadcasting Services

    Voice Broadcasting Services

    Enabled bulk calls for product promotions, updates, and alerts.

    SMS Communication Services

    SMS Communication Services

    Facilitated instant messaging for real-time updates, reminders, and marketing campaigns.

    Advanced Automation Features

    Advanced Automation Features

    Ensured seamless integration with Udaan’s existing infrastructure.

  • What Makes Sarv Capable

    Proven Track Record

    Proven Track Record

    Expertise in handling high-volume communications efficiently, ensuring seamless operations for businesses of all sizes.

    Scalable Solutions

    Scalable Solutions

    Tailored to meet the evolving needs of growing businesses, providing flexibility and reliability.

    Reliable Infrastructure

    Reliable Infrastructure

    Robust infrastructure designed to ensure high deliverability rates and uninterrupted service.

    24/7 Support

    24/7 Support

    Round-the-clock support and dedicated account management to ensure smooth and effective communication.

  • What We Offered Extra

    Custom Analytics Dashboard

    Custom Analytics Dashboard

    Gave detailed insights into customer interactions and campaign performance.

    API Integrations

    API Integrations

    Enabled seamless connectivity with Udaan’s existing CRM and order management systems.

    Multilingual Support

    Multilingual Support

    Allowed communication with customers across different regions in their preferred language.

Customer Satisfaction

Trusted by over 50,000 companies of all sizes

  • samsung
  • Bharat Electronics
  • logo of income tax department india
  • Route Mobile
  • Tanla
  • Tikona