Top 10 Cloud Call Center Providers in India to Watch Out

What do businesses strive for other than growth and profit? Seamless communication and customer satisfaction! In today’s technologically advanced environment, prospects are hyperactive and aware. Hence, it becomes the business's responsibility to provide the best customer service and be omnichannel. To achieve this, they need a cloud call center solution - an online phone system that handles inbound and outbound phone calls with customers.

However, finding the best cloud call center providers in India is challenging. Because the market is crowded with unskilled and newly-launched startups testing their luck in this field. Don’t worry we’ve got you covered. After thorough research, we’ve created a list of “Top 10 Cloud Call Center Providers in India.”

Your business must understand cloud call center providers, its services and features, and its pricing structure. Now, read the article and make your decision wisely.

Sarv.com

Sarv is a SaaS-dedicated organization offering communication services to businesses/industries of all sizes. It is built on AI-unified cloud telephony and provides a seamless communication solution powered by the flexibility of the cloud.

Features

• Business numbers for professional brand image.
• Lead generation tools and portals
• Live IVR with customization and personalization flexibility
• Powerful dashboard with real-time insights to track agents' performance.
• Click-to-call connects with customers instantly and eliminates manual dialing errors.

Pricing

They have a highly flexible pricing structure available on demand. You pay as you go.

DeepCall

DeepCall is Sarv’s product offering cloud telephony solutions to businesses and industries, irrespective of size and needs. The technology automates the communication process with advanced features and ensures smooth remote operation. Opt for hardware-free and pocket-friendly solutions.

Features

• A complete call center suite to enable smooth inbound and outbound calls.
• Call disposition to tag/label/summarize each call after the customer interaction.
• Text-to-Speech tool to convert pre-recorded messages for greetings and IVR.
• Customer profiling to organize and add customers into specific groups.
• The spy/whisper tool is there to help agents in need during customer interactions.

Pricing

• Check out the different pricing plans here.
   

Knowlarity

Knowlarity, like other organizations' offers cloud telephony services for small businesses, startups, and enterprises. They strive to enhance customer engagement with voice, messaging, video, and other AI-powered solutions.

Features

• Auto dialer to increase agents’ productivity.
• Add pre-recorded messages with automated outbound calls.
• Missed call solution to generate quality leads.
• Analytics dashboard for end-to-end monitoring and agent tracking

Pricing

• Rs. 1500 onwards | 7 days Trial

CallHippo

CallHippo is one of best cloud call center providers in India and focuses on increasing employee productivity with their tools. They have in-built cool badges for recognition. Moreover, they allow add a message or welcome music to greet callers and keep them entertained

Features

• Record incoming and outgoing calls for future analysis and training purposes.
• Comprehensive dashboard to monitor performance in the call center.
• Third-party integrations to increase productivity.
• Call transferring and barging to assist agents during conversations.

Pricing

• The free basic plan starts from Rs. 1300/month.
• Pay an extra amount for additional features.

Exotel

Exotel strives for smooth customer engagement via its omnichannel call center management functionalities. It has a 30-minute set-up timeline for remote customer service and sales teams. Moreover, the analytics and tracking features keep transparency and provide necessary information about agents.

Features

• They have toll free number series 1800 that enables customers to connect with businesses free of cost.
• Integrate CRM and other customer information for personalized customer service.
• Call routing directs the call to the right agent automatically with ACD (automatic call distribution.

Pricing

• Rs. 9,999/5 months onwards | 7 Day Free Trial

Servetel

Servetel offers its services to vast industries such as politics, education, healthcare, banking, eCommerce, hospitality, etc. They help businesses run multiple voice campaigns. It allows users to pay for answering calls and diminishes the overall campaign cost. Servetel has flexible pricing plans that enable the business to scale campaigns with demand and requirements.

Features

• Provides a comprehensive dashboard to monitor agents’ activity.
• Real-time analytics and live call monitoring ensure quality checks.
• Its missed call service authorizes the collection of quality leads and feedback.
• Automate replies and quick resolution with smart IVR.

Pricing

• Customized pricing | 10-Day Free Trial
• The free trial includes customized IVR greetings,1500 calls, and SMS services.

Ameyo

Ameyo will undoubtedly be part of the top 10 cloud call center providers in India following its flexible solution. Managing outbound and inbound types of calls is simple and easy. It allows users to communicate in real time through voice and video calls, text messages, etc.

Features

• Seamless integration with popular applications like CRMs and HelpDesk software.
• Phone number masking maintains the privacy of customers
• The unified desktop reduces agents’ average handling time.
• Removes manual dialing errors with a click-to-call feature.

Pricing

• Price available on request.

TeleCMI

TeleCMI is a one-stop cloud contact center solution that comes with rich features, and functionalities by incorporating the latest trends and technologies in the market. The primary motto of TeleCMI is to deliver seamless business operations and uninterrupted connectivity to improve productivity.

Features

• End-to-end call management to manage comprehensive calls altogether.
• Skill-Based Routing to quickly forward the calls to the desired agent based on the skills.
• Agent Performance Analysis through advanced reporting and analysis features for making decisions.
• Live Call Feeds on the user-friendly interface to explore ongoing and real-time interactions.
• 70+ CRM integrations to combine several business tools.

Pricing
Get the pricing at your request.

MyOperator

MyOperator also provides management of inbound and outbound calls to enhance its customer support. The company offers 50+ call management features that help in increasing productivity and overall performance. It supports all types of businesses, like startups, SMEs, enterprises, etc.

Features

• Helps businesses to increase brand recall value with easily recognizable vanity numbers.
• The live dashboard provides an overview of the call center’s performance.
• Provide detailed insights and information for agents' training and knowledge.
• Multi-call answering with IVR.

Pricing

• Rs. 2,499/month onwards || 3 Day Free Trial

Ozonetel

Ozonetel has a very comprehensive dashboard that gives access to all call controls. Supervisors or managers can hold, mute, and transfer agents call anytime needed. Ozonetel is one of the oldest cloud telephony providers in India and offers flexible and scalable communications features.

Features

• No need for coding to modify or customize interactive voice responses.
• Call diverting (after-hour calls) is easy for agents working in different shifts, voicemails, or IVR.
• Customize the advanced APIs for streamlined interactions.
• Integrate digital channels such as WhatsApp, Facebook, etc.

Pricing

• Prices are available on request.

That’s a Wrap

Cloud call center providers in India provide the tools and systems that are comparatively easy to implement compared to on-premise PBX systems. It is a zero-investment solution that allows seamless internal and external business communications. Also, lets to customize the call flow and campaigns as per the need and demand. If you’re a business dealing with customers daily, then getting a cloud call center provider is the best time.
For your help, read the guide of top 10 cloud call center providers in India to watch out.