Latest Articles by : Preeti Kaushik 92 Posts
The Role of Click-To-Call in Multichannel Customer Support
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Explore the power of Click-To-Call in enhancing multichannel customer support. It's time to streamline communication and boost customer satisfaction effortlessly. Learn more!
Top 10 Cloud Call Center Providers in India to Watch Out
Here’s the list of top 10 cloud call center providers in India. Be part of a technologically advanced environment to provide the best customer and agent experience. Make your communication smooth.
Comprehensive Guide to Call Center Reporting & Analytics
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Business leaders rely on reporting tools to gather deep insights. Call center reporting makes it easy for supervisors to visualize performance from different angles, boosting decision-making.
Distracted Team? Motivate Your Sales Department for a High-Efficiency
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Motivate your sales team in the workplace with effective solutions. Distractions are common but you can eradicate them.
6 Business Dynamics Ideal for Unified Communication Solutions
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Unified communication comprises streamlined and integrated communication that offers an unparalleled experience to users. This has led to the mounting adoption of cloud technologies by SMEs.
Learn How AI is Propelling Customer Experience Transformation
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Organizations are rethinking innovation by incorporating AI and machine learning technology for product design and business strategy for improved CX success.
This Festive Season Up Your Customer Service Strategy to Grow Big
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Festive season means sales and workload on agents. Businesses can eliminate all barriers with cloud telephony solutions. Light up your Diwali with high employee productivity & customer satisfaction.
Learn About Customer Experience Optimization for Your Contact Centers
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Optimizing customer experience is a valuable investment made by contact centers to drive seamless communication across all channels.
How to Get Started with SMS Marketing: A Strategic Approach
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SMS marketing is an underrated marketing tool that so many businesses have ignored to master but can do a lot when used strategically.
Open-Ended Sales Questions to Get Your Prospect Talking
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Open-ended questions are the best bet a salesperson makes to make the prospect talk. This practice creates an open conversation that can bring a lot of information to the table.
Virtual Numbers - The Ultimate Guide to Help Your Business
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Virtual Numbers is a business phone number that is not restricted to a location or device. Which makes it flexible and scalable for all size of businesses. If you want to learn more about it, this is
[INFOGRAPHIC] Customer Experience in 2021
In 2021, the customer experience was changing every day, and COVID made sure that it will leave a permanent mark on it. Let’s explore these changes with this infographic.