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Definite Guide: Essential Call Center Metrics...

Cloud Telephony - Aug 21 2023

Utilize call center metrics to check your call center’s efficiency, areas for improvement, agents’ performance, & more.

Comprehensive Guide to Call Center Reporting &...

Cloud Telephony

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- Jul 11 2023

Business leaders rely on reporting tools to gather deep insights. Call center reporting makes it easy for supervisors to visualize performance from different angles, boosting decision-making.

Return to Work: Implementing Digital...

Businesses have begun to prioritize cloud-based solutions for improving collaboration with digital transformation. New normal adaptation requires a dynamic approach to move ahead with a digital mindse

Learn and Address Customer's Pain Points

Business - May 11 2023

How do you address customers' & business pain points? Through communication, right? It’s key to success. Explore here significant pain points of businesses & customers, and resources to support them

Distracted Team? Motivate Your Sales...

Business Tips

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- Apr 06 2023

Motivate your sales team in the workplace with effective solutions. Distractions are common but you can eradicate them.

10 Best Practices for Contact Center...

Business

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- Mar 15 2023

Contact center automation is a technological advancement that improves operational efficiency by eliminating mundane tasks and leverages customer interactions through real-time insights.

6 Business Dynamics Ideal for Unified...

Business

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- Jan 12 2023

Unified communication comprises streamlined and integrated communication that offers an unparalleled experience to users. This has led to the mounting adoption of cloud technologies by SMEs.

Smart Communication for Indian Automobile...

Cloud Telephony

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- Dec 19 2022

Keeping in mind the fierce competition, the automobile industry has undergone massive changes these days. Investing in cloud telephony is a smart move to attain maximum satisfaction for customers by c

Learn How AI is Propelling Customer Experience...

Cloud Telephony

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- Nov 29 2022

Organizations are rethinking innovation by incorporating AI and machine learning technology for product design and business strategy for improved CX success.

Reimage Customer Experience (CX) with Metaverse

Business Tips

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- Oct 27 2022

Metaverse is a fuzzy concept which involves the creation of a parallel world of interconnected spaces where people can interact and socialize with each other. It creates a life-like experience for cus

This Festive Season Up Your Customer Service...

Business Tips

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- Oct 18 2022

Festive season means sales and workload on agents. Businesses can eliminate all barriers with cloud telephony solutions. Light up your Diwali with high employee productivity & customer satisfaction.

Managing Sales Leads: How To Turn Every...

Business Tips

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- Sep 15 2022

Lead generation is a strategic process to convert every prospect into a customer. It requires gaining an understanding of prospective clients by idealizing the persona and nurturing them accordingly.

Featured Articles

Advantages of TRAI's 160 Number Revolution:...

Spam Calls - Aug 13 2024

Explore the benefits of TRAI's 160 Number Revolution and discover how Sarv's solutions can enhance communication, compliance, and customer engagement.

160 Number Series: TRAI's Way to Fight Spam Calls

Spam Calls - Aug 12 2024

Discover how the 160 Number Series by TRAI offers an innovative solution to combat spam calls, enhancing your phone security and reducing unwanted interruptions.

IVR Phone Integration for Elevated Voter...

IVR Phone Integration

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- Apr 09 2024

Enhance political campaigns with IVR phone integration for increased voter engagement. Connect with constituents effectively. Learn more!

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