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Cloud Telephony: A Solution to Refine Your...

Cloud Telephony - Sep 20 2023

Cloud telephony solutions, when implemented correctly, can enhance the capacity of the business to create a positive impression on customers by making customer interactions superior.

Definite Guide: Essential Call Center Metrics...

Cloud Telephony

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- Aug 21 2023

Utilize call center metrics to check your call center’s efficiency, areas for improvement, agents’ performance, & more.

Open-Ended Sales Questions to Get Your...

Open-ended questions are the best bet a salesperson makes to make the prospect talk. This practice creates an open conversation that can bring a lot of information to the table.

Missed Call Service to Empower Your...

Missed call service aids your advertisement campaign to create better results out of them. Here is an article to guide you on how to achieve the same.

Prioritizing Security is Important While...

Unified Communications & Collaborations (UC&C) were mostly used as a solution by sales and marketing teams before this pandemic.

How to Manage Company Culture to Improve...

As seeing the effect of this pandemic, so many companies encouraged their employees to work remotely from home. According to A. Gartner, Inc. survey on March 17, 88% of organizations are now conductin

Automation and AI Are Not Killing Jobs

Machines will never do that as Automation and AI are not exactly killing the jobs here but are making jobs more simple and changing the way used to be. In this article, we are going to look at some fa

AI & Robotics to Cop the Situations in the...

The outbreak of the new coronavirus COVID-19 in Wuhan, China, has become a global pandemic. Pandemics are not just tragedies of illness and death

Why Testimonials and Review are Important In...

Emailers, one thing that everyone is trying to crack to bring more juice to their marketing plans and strategies. But these are not that easy enough to crack.

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The Impact of Voice Search on IVR Design:...

IVR Phone Integration

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- Jun 05 2024

Explore the impact of voice search on IVR design and learn how to optimize user journeys for voice-first interactions, enhancing customer experience and engagement.

Top 10 Cloud Call Center Providers in India to...

Cloud Telephony - Sep 23 2024

Here’s the list of top 10 cloud call center providers in India. Be part of a technologically advanced environment to provide the best customer and agent experience. Make your communication smooth.

160 Number Series: TRAI's Way to Fight Spam Calls

Spam Calls - Aug 12 2024

Discover how the 160 Number Series by TRAI offers an innovative solution to combat spam calls, enhancing your phone security and reducing unwanted interruptions.

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