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4 Techniques to Improve Agent's Efficiency...

Business

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- Aug 16 2022

Call routing is a technique and technology that improves the working and efficiency of an organization. Moreover, it enhances the engagement of agents while reducing their work load to minimum with hi

Online Migration: A Must-Have Customer Service...

A complete and strong online migration is the customer service trend that many businesses are having a hard time achieving without the right services. Want to know how you can get one?

[INFOGRAPHIC] Customer Experience in 2021

In 2021, the customer experience was changing every day, and COVID made sure that it will leave a permanent mark on it. Let’s explore these changes with this infographic.

Customer Feedback: 10 Reasons Why It's...

Brands are striving hard to get better every day and customer feedback is a critical aspect of business growth. Read below to know why it is MOST IMPORTANT to assess customer feedback before anything.

This Holiday Season, Give Great Pleasure to...

A holiday season is the best time to retain or gain customers by delighting them with the different methods possible. From gifting to strengthening your service team, you can apply these 6 practices.

Customer Service Recovery Strategies For...

Troubles are inevitable, and every business will face them once in a while. Once this happens, it usually affects the customers. Resulting in angry and upset customers. With this article, you can know

Ways to Make The Best Customer Interaction

Every time a customer tries to contact a business, they have high hopes, hopes of getting a better and detailed response within a day or two.

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IVR Phone Integration for Elevated Voter...

IVR Phone Integration

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- Apr 09 2024

Enhance political campaigns with IVR phone integration for increased voter engagement. Connect with constituents effectively. Learn more!

Top 10 Cloud Call Center Providers in India to...

Cloud Telephony - Sep 23 2024

Here’s the list of top 10 cloud call center providers in India. Be part of a technologically advanced environment to provide the best customer and agent experience. Make your communication smooth.

Safeguarding Your Voice: Top Security Measures...

VoIP - Jul 16 2024

Discover top security measures to protect your VoIP system in 2024. Learn how to secure your voice communications and safeguard your business from cyberattacks.

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