Backup CLI (Caller Line Identification) is a secondary phone number used in call center operations to ensure uninterrupted communication. If the primary CLI is unavailable or blocked, the backup CLI takes over, maintaining smooth operations.
Relevance
Uninterrupted Service: Ensures seamless call campaigns without downtime.
Enhanced Reachability: Increases answer rates with alternate caller IDs.
Compliance: Aligns with regulations to avoid flagged calls.
Flexibility: Easy configuration and integration into campaigns.
