Agent Login Log

Definition

An Agent Login Log tracks login activities such as the login source/system, login time, logout time, and total login duration. It also records the agent's live status, IP addresses, and provides options for force logout when needed. This helps monitor agent activity, ensures security, and facilitates performance tracking.

Key Benefits are

• Helps monitor agent activity via the web portal.
• Tracks agent availability to manage call flow effectively.
• Avoids transferring active calls to inactive or offline agents.
• Enhances call distribution based on agent status and seat availability.