Case Study
Travclan

Sarv.com’s Cloud Communication Solutions for TravClan

TravClan is a B2B travel technology platform that enables travel agents to book flights, hotels, and holiday packages seamlessly. Founded in 2018, it also offers tools for lead generation, website creation, and access to global suppliers to boost agent productivity and growth.

Travclan
Size of the Client

Business We Are Managing

  • ₹42.48 Cr Assets
  • 240+ Employees
  • 8 Offices
  • 1000+ daily Transactions
travclan

TravClan is a B2B travel platform that empowers travel agents to book flights, hotels, and holiday packages. The platform offers tools for lead generation, website creation, and access to global suppliers, aiming to streamline the travel booking process for agents.

travclan

Industry

Travel Technology (B2B)

Headquarters

New Delhi, India

Founded

2018

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

  • Many incoming calls were getting missed, which posed a serious problem in the travel industry where real-time communication is key. Missed calls meant missed bookings, lost revenue, and unhappy customers.
  • The previous system's interface was complicated and not user-friendly, making it difficult for teams to navigate and respond quickly. This resulted in longer handling times and reduced operational efficiency.
  • Customer support from the previous provider was slow and unresponsive, leading to extended downtime and unresolved technical issues. This impacted the team’s ability to maintain smooth communication workflows.
  • Call tracking and recording mechanisms were inefficient and unreliable, making it hard to monitor agent performance, ensure quality assurance, or retrieve past conversations for dispute resolution or training.
  • The system struggled to handle high call volumes during peak travel seasons, leading to system crashes, dropped calls, and long wait times for customers. This significantly affected customer trust and business continuity.
  • Reporting and analytics capabilities were limited, offering only basic metrics. Supervisors lacked real-time insights into performance data, call volumes, and resolution rates, making it difficult to optimize operations or make data-driven decisions.

What We Offered

Solutions that helped them overcome the pain points.

Cloud-based telephony

IVR systems

Real-time analytics dashboards

Call recording and tracking

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Summary of Offered Solutions

    cloud-based-telephony-with-ivr

    Cloud-Based Telephony with IVR

    Advanced IVR systems route calls smartly, ensuring faster customer connections and seamless self-service experiences.

    call-recording-tracking

    Call Recording & Tracking

    Monitor, record, and track every call to maintain quality standards and gain insights into customer interactions.

    scalable-infrastructure

    Scalable Infrastructure

    Easily manage fluctuating call volumes, especially during peak seasons, without compromising performance or uptime.

    real-time-analytics-dashboard

    Real-Time Analytics Dashboard

    Access live performance data and key metrics to make informed decisions and optimize team productivity instantly.

  • What Makes Sarv Capable?

    scalable-expertise

    Scalable Expertise

    Custom communication solutions built to support rapid and sustained business growth.

    reliable-uptime

    Reliable Uptime

    Robust cloud infrastructure ensuring 99.9% service availability with consistent performance.

    cost-efficient

    Cost-Efficient

    Flexible pricing models that significantly reduce operational costs over time.

    dedicated-support

    Dedicated Support

    Expert support team ensuring smooth setup, quick issue resolution, and ongoing assistance.

  • Additional Solutions Offered

    Real-Time Reporting

    CRM Integration

    Centralized customer data for better service and insights.

    automated-messaging

    Automated Messaging

    SMS & WhatsApp alerts for instant booking updates.

Customer Satisfaction

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