Sarv.com Empowers BBN with Seamless Maternity Support

How Sarv Empowered BBN with Seamless Maternity Support

Bangalore Birth Network (BBN) is a non-profit organization advocating for a holistic and natural approach to childbirth in India. They support expectant mothers by offering guidance, awareness, and assistance, emphasizing minimal medical intervention in childbirth. BBN aims to combat the over-commercialization of maternity care and ensure that childbirth is a supportive, informed, and empowering experience for women.

Bangalore Birth Network (BBN) advocates for natural and holistic childbirth in India. They empower expectant mothers with expert guidance, awareness programs, and support for minimal medical intervention.

bangalorebirth.org

Industry

NGO

Office Headquarters

Bangalore India

Founded

2007

The Challenges Faced

The problems BBN encountered before partnering with us.

BBN faced significant challenges with their previous vendor, primarily due to the lack of a dedicated communication channel. The high costs associated with handling calls and inquiries made outreach efforts unsustainable.
Additionally, their lead management and follow-up system were inefficient, making it difficult to track and assist expectant mothers effectively. Without a real-time data collection mechanism, understanding and addressing the specific needs of mothers remained a challenge.
To overcome these issues, BBN sought a cost-effective and reliable communication solution. They needed an automated system that could track and manage inquiries without missing any requests. A seamless mechanism for capturing and organizing caller data was essential, ensuring that no expectant mother was left without support.
Moreover, the solution had to be free for users, eliminating the burden of call charges and making it accessible to all.

What We Offered

Solutions that helped them overcome the pain points.

Missed Call Service

Automated SMS Response

Lead Management System

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

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Brief of Solution We Offered

Missed Call Service

A virtual number that expectant mothers can call, which automatically disconnects, recording their contact details.

Automated SMS Response

Instant SMS with a link to a web form tailored to different concerns (e.g., pregnancy guidance, COVID-19 queries).

Lead Management System

Organizing and categorizing calls for better follow-ups.

Callback Support

BBN team can reach out to mothers based on priority, ensuring timely assistance.
What Makes Sarv Capable

Scalable Cloud Telephony Platform

A reliable and expandable system to handle growing communication needs effortlessly.

Efficient High-Volume Call Management

Streamlined operations to manage large-scale inquiries without service disruptions.

Automated Reporting & Analytics

Real-time insights and performance tracking for better decision-making.
What We Offered Extra

IVR Integration

Automated call routing and response system to handle inquiries quickly and efficiently.

Tracking Dashboard

Real-time analytics and insights to monitor, track, and optimize call interactions seamlessly.

Custom Web Forms

Personalized digital forms to collect data on seasonal health concerns like flu and pregnancy.