Mythbuster: Top Cloud Telephony Myths

Cloud telephony has grown exponentially in the past few years. It is loaded with features that outperform traditional call center setups in many ways. The pandemic played a major role in helping it gain popularity among businesses. It has enhanced and improved customer experience for many.

But as it is pure technology, some businesses are still afraid of it. They are not adopting this digital solution just because of some misconceptions or myths they have heard. No matter how much cloud telephony has proved itself worthy, false information about it is spreading like wildfire.

By not accepting cloud telephony as a solution, businesses are missing out on its benefits over traditional telephony. So in this article, we are going to cover these myths and misconceptions harming cloud telephony’s image.

Myth 01: Cloud Telephony is Vulnerable to Cyber Attack.

Security plays an important role when choosing a new solution for business, especially when that solution is dealing with the safety and privacy of user data. We all are living in a digital world. Everything connected to the internet is vulnerable at some point.

The same goes for cloud telephony. It is a solution that is connected with the cloud all the time, as its name suggests. Being connected to the internet invites threats like phishing, fraud, intercepted calls, or spoofing. Anytime a cyber attack can take place.

But, cloud telephony is always ready for these challenges. Cloud telephony is equipped with deep data encryption to safeguard user data and keep it safe. Not only that, but it also has industry security certifications like PCI, SOC 2, and HIPAA.

Myth 02: It Compromises the Call Quality.

Voice over IP/ Internet (VoIP). A technology that Cloud Telephony uses to initiate calls between a customer and a business. People think whenever a call goes via the internet, it will have bad quality. They need to understand that you are not making a WhatsApp call on the cellular internet.

When a business setup cloud telephony, it is more likely that it will establish a broadband connection for a stable connection. The minimum bandwidth required for a better call quality than a traditional solution is 100 kbps. Shocking, right? This means you can have a good quality call with a 3G mobile connection too.

Cloud telephony can also optimize the call quality depending on the bandwidth of the Internet. Many VoIP also have noise-canceling functionality to improve the call quality.

Myth 03: A Little Hard to Set-up

“It is all technical, all software. It surely is hard to set up.”

This is how some businesses think of cloud telephony. In other words, not everything related to technology is complex. Working on cloud telephony can be complex for some, but installing and adopting it is not. At Sarv, we take only 10-15 minutes of your time to set up a completely functioning and integrated cloud telephony solution on your premise.

First thing first, you can always reuse mobile, laptops, and computer devices in the setup process. Just make sure these devices have a stable active internet connection. Now your agents can log in to these devices using the web-based application of cloud telephony.

If you want to use hard phones, you are good to go with them too. VoIP phones are pre-configured devices, and they work as soon as you plug them. Size is also flexible. You can increase or decrease the strength of your call center at any time.

Myth 04: It is Expensive

Technology is making our life easy in many different areas of our life. But apart from making life easy, it is also reducing the cost of so many solutions. Cloud telephony is also the same.
As explained in the previous section, you can always re-use your old devices. With reusing, one can reduce the installation cost by a lot. That means, while you are spending less money, you are getting feature-rich high-quality voice calls.

A business looking to cut expenses can look at cloud telephony as a solution. In comparison to a traditional call center, it saves 70% of the communication cost.
Another benefit of it is that you don’t need to pay extra for call recording, auto-dialer, reports, etc. Once you opt for cloud telephony, you opt for all these features too.

Myth 05: It is not for SMEs

This myth has won our editor choice award.

Just kidding, but this is one of the biggest misconceptions. Cloud telephony is a flexible solution that is compatible with all sizes of businesses. Startups, small or big businesses, all can enjoy the benefits of it.

Its flexibility in the context of location and pricing makes it the best fit for all sizes. As it stays in sync with the cloud, one can access it from anywhere as long as the user is connected to the internet.
Also, scaling it up and down is as simple as 2+2. With a few clicks here and there, you can scale your cloud telephony setup. So it is not like it is limited to big names only. Anyone can have fun with it.

Bonus Myth: You Can’t Use Your Existing Number

Losing an established number can be a nightmare for any business. As a business ourselves, we know how important it is. This myth is holding many companies back from shifting to the cloud.
The truth is, you can use your existing number with this new solution. All you need to do is integrate your existing number with the cloud telephony, authenticate it, and you are good to go. Your simple phone number is now filled with the power of the cloud.

Here at Sarv, we call it “Host Your Own Number.” By following some simple steps, your number can access all the features of cloud telephony. There will be no changes to your number. You will always be the owner of that number.

Busted:

These were some common misconceptions that we busted for you. Shockingly, these myths are still floating around in the market today. After reading these answers, if you think you still have doubts about it, you can always connect with us.