During the time, when COVID-19 was not a thing we used to connect with people in the real world. But as the pandemic hit us, we all got separated and were unable to connect. That separation affected so many entities. As many offices were used to work by connecting with people to make their work done. Even after this pandemic attack, the planet did not stop moving then why should people?
But how is this isolation not good for us? In research, it was shown that people who are at home are at higher risk of depression, anxiety, and loneliness. This effect on people’s mental state was also affecting their lives and relationships.
To run our world, we needed a solution that can connect us again. In this search, Video conferencing was the one that emerged as the right solution that connected us all in a virtual world.
The user experience of a video conferencing platform plays a major role in connecting your employees and teams. At present, there are so many video conferencing tools that are out there to help you make connections with your team. But some of them lack the user experience and that can affect the virtual reality of remote working.
Many platforms were out there claiming that they are here to connect people but it is not the platform that connects people it is the genuine feel one experience while using the platform. Because ultimately, such emotions help anyone make work productive.
The idea was first seen in some sci-fi movies. Then, in 1968, AT&T came with a groundbreaking teleconferencing system, The Picturephone. Conferencing on this device was only for 10 minutes but it was very expensive. This device brought ideas to other tech giants and then in 1990 advanced technology made video conferencing cheaper from 1968.
There were some companies that first jumped into this solution. This contribution gave the rise to user experience in video conferencing. These new video conferencing and online learning platforms updated the definition of user experience.
To give users a relatable experience they denoted action buttons with day-today life names. Like, “call”, “hang up”, “join”. These lead to a new and easier experience that is much similar to daily life.