Text To Speech (TTS)

Definition

Text-to-Speech (TTS) in Call Centers refers to a technology that converts written text into spoken words, allowing automated systems to communicate with customers using a human-like voice. It is commonly used in IVR (Interactive Voice Response) systems, virtual assistants, and automated customer support to deliver information without requiring a live agent.

Why Choose TTS for Your Business?

• Human-Like Voice Output: Deliver high-quality, lifelike speech that enhances customer engagement and trust.
• Multi-Language Support: Communicate with your audience in their preferred language for a more personalized experience.
• 24/7 Automated Assistance: Offer round-the-clock voice support without additional staffing costs.
• Seamless IVR & Voice Broadcasting Integration: Enhance IVR menus, call routing, and bulk voice campaigns with AI-generated speech.
• Scalable & Cost-Effective: No need for pre-recorded messages—generate customized voice responses on demand.

How TTS Works with Sarv & DeepCall?

• IVR & Auto-Attendants: Automate voice responses for self-service customer support.
• Voice Broadcasting: Send personalized, dynamic voice messages at scale.
• Chatbot-to-Voice: Convert chatbot conversations into AI-powered speech.
• Call Center Automation: Reduce agent workload with self-service voice options.