IVR (Interactive Voice Response) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate department or agent.
Key Features of DeepCall’s IVR System:
Multi-Level IVR Set up multiple menu options to guide customers efficiently.
Self-Service Automation Customers can resolve queries without speaking to an agent.
Smart Call Routing Directs calls based on language, department, or priority.
Text-to-Speech & Pre-Recorded Messages Customize responses for a better customer experience.
CRM & API Integration Syncs with existing systems for seamless data access.
Call Recording & Analytics Monitor interactions for insights and quality improvement.
Multilingual Support Engage customers in their preferred language.
Use Cases:
Customer Support Automate FAQs and direct calls efficiently.
