End to End Call Analytics

Definition

End-to-End Call Analytics provides businesses with comprehensive insights into the entire customer call journey, from initiation to completion. End-to-End Call Analytics helps businesses track key performance metrics, monitor agent effectiveness, and understand customer behavior, enabling data-driven decisions for improvement.

• Effectiveness: Discover campaigns that are benefiting your business and making money for you.
• Data Collection: Collect every possible data related to calls on a single page for effective reporting.
• Improve Calls: Based on the data collected, improve the campaigns that are not performing well.