Directory

Definition

The Directory feature in call center software organizes and manages contact lists efficiently, allowing agents to access, search, and connect with contacts quickly. It streamlines workflows by providing an organized interface to handle customer interactions and ensures easy access to relevant contact details for faster communication.

The Directory in DeepCall’s Cloud Contact Center offers various features to enhance contact management

• Account Manager Assignment: Assign specific managers to contacts for personalized service.
• Number Blocking: Block unwanted or spam numbers.
• Add Contact: Easily create and manage new entries.
• Sticky Agent: Assign a dedicated agent to a contact for continuity.
• Filters & Search: Quickly find contacts with advanced search and filtering.
• Contact Details & Notes: Store and access detailed information and notes.
• Recent Calls: View call history for follow-ups.