Dialer

Definition

A Dialer is a system or software used in call centers to automate the process of dialing phone numbers for agents. It enhances productivity by reducing the time spent manually dialing and allows for efficient handling of high volumes of calls.

DeepCall's Smart Dialer Solution offers a dynamic system that enhances customer engagement and streamlines communication processes in call centers.

Key features include:

• Efficient Multi-Number Dialing: Reach multiple contacts with minimal effort.
• Answering Machine Detection (AMD): Reduces missed calls by identifying and handling answering machines.
• Auto Call Answer: Ensures seamless connection with customers.
• Increased Productivity: Optimizes agent time and improves outreach.