Custom Fields

Definition

Custom Fields in Contact Lists allow businesses to add specific data points to their contact records, enabling better segmentation, targeting, and personalization. These fields go beyond standard information like name and phone number, offering flexibility to capture unique details.

Key Features

• Customizable Data Points: Add fields like lead source, customer preferences, or interaction history.
• Dynamic Segmentation: Categorize contacts based on custom attributes for targeted campaigns.
• Seamless Data Import/Export: Include custom fields in bulk uploads and downloads for smooth data handling.
• Advanced Filtering: Filter and search contacts using custom-defined criteria for precise operations.
• CRM Synchronization: Sync custom fields with external CRM tools for unified data management.

Benefits in Sarv & DeepCall

• Enhanced Personalization: Tailor communication based on specific customer data stored in custom fields.
• Better Campaign Management: Segment contact lists dynamically for voice broadcasts, IVR flows, or agent outreach.
• Data-Driven Decisions: Analyze custom field data for strategic planning and reporting.
• Improved Efficiency: Save time with detailed filtering and segmentation for quicker action.

Custom Fields empower contact list management by providing a framework for deeper insights and effective communication strategies.