Broadcast

Definition

The Broadcast feature of Sarv DeepCall is designed to manage outbound bulk calling with customizable IVR call flows. It includes agent management, resource allocation based on budget, and the ability to choose a dedicated CLI for higher answer rates. The platform provides detailed analytics, including graphs, agent scores, and options to pause or play campaigns. Additionally, users can quickly filter campaign data for more efficient management.

Here are the key benefits of Sarv DeepCall’s Broadcast feature

• Efficient Resource Management: Allocate resources based on campaign budget and goals.
• Increased Answer Ratio: Use a dedicated CLI for better call answer rates.
• Comprehensive Analytics: Access detailed call data through graphs, agent scores, and performance insights.
• Flexible Campaign Control: Play, pause, and filter campaigns for enhanced management.
• Streamlined Call Flow: Customizable IVR for a smoother calling process.
• Optimized Agent Performance: Track and improve agent effectiveness with detailed feedback.