BPO (Business Process Outsourcing) refers to contracting specific business tasks, like customer support or telemarketing, to third-party service providers. It allows companies to focus on core functions while enhancing operational efficiency.
Relevance
Scalable Communication: Supports inbound and outbound call management for BPO operations.
Automated Solutions: Features like IVR, voice broadcasting, and AI-driven analytics streamline customer interactions.
Cost Efficiency: Enables affordable setup with cloud-based systems.
Agent Performance: Tracks productivity through real-time monitoring and reports.
Omnichannel Integration: Manages calls, SMS, and emails effectively for seamless customer experiences.
