Balance Log

Definition

A Balance Log in call center software tracks credit and debit activities related to handling calls. It provides insights into daily or hourly expenses, detailing the amount spent and offering a downloadable Excel file for easy reference. This tool helps businesses monitor and manage call-related costs effectively.

Here are the key points for a Balance Log in call center software:

• Tracks credit and debit activities related to call handling.
• Provides daily or hourly expense breakdowns.
• Offers detailed descriptions of amounts spent.
• Helps monitor call-related costs effectively.
• Saves every record for future reference.
• Option to download data in Excel format for analysis.