17

Technology News

Boost Leads and Conversions with Click-to-Call Solutions

Looking to boost your company’s productivity and revenue? You’re not alone—most businesses today face the same challenge. Despite the growth...

• BY Sarv
• September 16, 2025
• 0 Comments

Online Marketing

Customer-Based vs Product-Based Marketing: Which Strategy Drives Sustainable Growth?

Every successful business faces a fundamental question: Should we focus on perfecting our product or understanding our customer first? This...

• BY Sarv
• September 15, 2025
• 0 Comments

Technology News

Call Connect Rate vs Contact Rate: What Really Matters for...

Introduction In the world of outbound sales and call center operations, understanding metrics is crucial. Two terms often cause confusion:...

• BY Sarv
• September 15, 2025
• 1 Comment

Hosted IVR

Making Banking Smarter with IVR Solutions

In today’s fast-paced world, banking customers expect instant, round-the-clock access to services without waiting in long queues or rushing to...

• BY Sarv
• September 12, 2025
• 0 Comments

Cloud

What Is an Inbound Call and Outbound Call? Complete Guide...

Every business, whether small or enterprise-level, relies on communication — and most of it happens through calls. In today’s connected...

• BY Sarv
• September 12, 2025
• 0 Comments

Hosted IVR

Outbound IVR used to Manage In-House Business Call Centers

Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively...

• BY Sarv
• September 12, 2025
• 0 Comments

Cloud

Comprehensive Guide to Drop Call Abandonment Rate in Contact Center

The call abandonment rate is a powerful KPI for measuring the effectiveness of a contact center. It can help you...

• BY Sarv
• September 12, 2025
• 0 Comments

TollFree Number

1800 Toll Free Helpline Numbers for Customer Care

Toll-Free Number services in India is used for giving customer support, which is free from the customer’s end. The charge...

• BY Sarv
• September 5, 2025
• 0 Comments

Cloud

8 Best Practices for Call Queue Management in Contact Centers

Call queue management is a concept prevalent in contact centers that is vital for enhancing the experience and better customer...

• BY Sarv
• September 4, 2025
• 0 Comments