Do you wish to increase your company’s production and revenue and looking for solutions? If you answered yes, this article is the ideal place to learn how to get there! As we get more connected with the passage of time, we cannot overlook the fact that calling a business to inquire about products is still the […]
Marketing strategies are changing with time. Different strategies have their focus on different goals. Marketing strategies have always been revolving around its 4Ps. These 4P are Product, Place, Promotion, Price. There is a saying in marketing, ”The right Product, at right Price, at Right Place, and with right Promotion.” Marketers at first assume that all customers are […]
Attracting leads and converting them is one of the most obvious things businesses want. But at present, the excessive practice of customer calling has stopped customers from answering most phone calls or making contact with a brand. It has become difficult for agents to connect and hear from customers. According to past reports, 80% of […]
Today, it is difficult to imagine services without an Internet connection or automation. The same is true of banking services. With the advent of technology, most of the services in this sector have been online or facilitated through telephones. With the introduction of newer technology, the banking sector has modernized various aspects of customer service, […]
For many organizations, contact centers act as their ultimate contact points. Today, customers can use different ways to communicate with brands for a variety of reasons. But even today, many customers use the phone to solve business problems. However, handling customer inquiries over the phone involves other problems and costs. Fortunately, automated outbound call center […]
Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively manages all your customers and can engage them with their required channels like automated voice calls, SMS and call redirection for the manual help. You can set up this well manageable customer call support for […]
The call abandonment rate is a powerful KPI for measuring the effectiveness of a contact center. It can help you in determining the extent of customer engagement since dropped calls are the indicator of frustrated and annoyed customers. Customers don’t like being on long hold when they call the support department and as a consequence, […]
Toll-Free Number services in India is used for giving customer support, which is free from the customer’s end. The charge of the call is paid by the receiver’s end. 1800 helpline number for customer care in India is used for connecting with their customers. Calls from mobile and landline number on a toll-free business number […]
Call queue management is a concept prevalent in contact centers that is vital for enhancing the experience and better customer service. As per research, it is indicated that 60% of customers have a negative experience with the brand when they are kept on long call hold. Consequently, there will be a potential loss of 60% of sales […]
