Housing.com: Case Study

Making Home Search Smarter

Housing.com is a Mumbai-based real estate search portal which allows customers to search for housing based on geography, number of rooms, and various other filters.The company has 6,000 brokers and serves 40 cities in India including Chennai, Mumbai, Bengaluru, Kolkata and Delhi.The company has mapped approximately 650,000 houses in India.

Services Used

Cloud Telephony Tollfree Number

The Monograph

Housing.com identifies the need and was looking to accomplish the mission-

Want to connect with brokers and customers through a helpline number.
Instant query solution to brokers and customers to bridge the gap between customer and company.
24*7 Helpline number for any query related to the property.
Want to enhance Employees productivity.
Need to have well managed systems for incoming calls handling.

The Investigation

The Indian real estate sector has witnessed high growth in recent times with the rise in demand for office as well as residential spaces. By 2040, the real estate market will grow to Rs 65,000 crore (US$ 9.30 billion) from Rs 12,000 crore (US$ 1.72 billion) in 2019. Real estate sector in India is expected to reach a market size of US$ 1 trillion by 2030 from US$ 120 billion in 2017 and contribute 13 per cent of the country’s GDP by 2025. Housing.com was facing the following challenges with respect to managing the Incoming call track:

IVR: Housing.com required a comprehensive customized IVR Solution for multiple languages and departments.
Incoming Calls: To handle the high traffic of incoming calls when the advertisement is running.
Call Landing: All incoming calls should be diverted from Sarv cloud server to Housing.com PRI line without any call failure.
Log Report: Need a customised log report where data can be according to Answered calls,Missed calls and Partially missed calls etc.
Agent Login: Every agent can have separate login credentials to get information only his attained calls.

The Fireball

Sarv.com is the leading company providing the solution of digital communication. Sarv’s Toll-Free or cloud telephony services platform is well designed and developed keeping in mind each hurdle from small to biggest. Our cloud telephony platform contains a world-class feature which provides a highly satisfying solution to the customer. We help Housing.com to overcome their challenges handling and maintain the call traffic.
Housing.com enjoyed the Following benefits with Sarv.com:

Language,Department and Time based agent Management
Recordings of all inbound & outbound calls available on GUI.
A Platform with Live call tracking,call-transfer and mini CRM facilities.
Separate login for each and every agent to track daily reports.
A Platform With Number Masking Facility.
All calls are getting diverted on PRI line successfully.

The Merits

Sarv.com with its excellent solution building strategies and functioning was able to complete the Monograph and we achieved followings:

Sarv.com offers the flexibility of office, remote and even home working for key mobile workers.
Sarv.com offers a secure Cloud interface and on PRI call diverting housing.com team has not had to invest expenses of putting new telephone lines into office.
Multiple agents are being managed over a single platform. Cost-Effective solution for a large scale setup.
Enhanced housing.com employees productivity.
Enjoying a user-friendly centralised platform, multiple customers can get connected to the helpline number simultaneously.

Making Home Search Smarter

Ready to Get Started?