DETEL: Case Study

Improving DETEL's Best Customer Care Service Experience

Founded in 1991, SG Corporate Mobility pvt ltd has turned up trumps in the mobile sector.SG Corporate has created a niche space for our company by creating its own Brand “DETEL” . Where they have a portfolio of mobiles including the world's most economical feature phone. DETEL has made its name in the industry with its unique idea of budget feature phones. The “Make in India” Detel products has left a mark in India in terms of Quality and pricing of the product.

Services Used

Toll-Free Service SMS Marketing

Supervision

Detel team identifies the need and was looking to accomplish the same-

24*7 Helpline number for any query related to the Detel Products.
To handle the bombarding of incoming calls when the advertisement or offer is running.
Send Thank you & feedback related sms after each and every call completion.
Notes making facility on live call to collect feedback.
Recording all the incoming calls to improve service quality.

Visitation with Sarv

The telecom industry in India has been dominated by mobile phones. There were 840 million plus users of mobile phones in 2014 in the country and thus it is becoming a dominant device for voice communication and other value based services.The mobile phone industry is expected to reach $334.8 billion in 2017 with a CAGR of 6.8% compared to 2014.

Sarv.com is the leading company providing the solution of digital communication.Sarv’s cloud telephony platform contains a world-class feature which provides a highly satisfying solution to the Detel.

DETEL enjoyed the Following benefits with Sarv.com:

Enhanced customer services with world class Toll-Free services with back sms alert.
Sarv.com offers a secure Cloud interface and on PRI call diverting Detel team has not had to invest expenses of putting new telephone lines into office.
Sarv has provided a platform with Live call tracking,call-transfer and mini CRM facilities.
Recordings of all inbound & outbound calls available on Sarv’s GUI.
Enhanced housing.com employees productivity.
Enjoying a user-friendly centralised platform, multiple customers can get connected to the helpline number simultaneously.

Words of Satisfaction

" We are using Sarv cloud telephony Tollfree services from last 2 years, it's very user friendly & fulfilled all our requirements. I would appreciate the after sales services of Sarv. They are just call away 24x7. Sarv means you think something you will get the solution.. Thanks to Sarv.com & its team. "

Munish Jindal, Vice President, DETEL

Improving DETEL's Best Customer Care Service Experience

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