Case Study
SMAAASH

SMAAASH Enhances Customer Engagement with Automated Redemption & Tracking

SMAAASH is one of India's leading gaming and entertainment centers, combining sports, virtual reality, music, and dining into an immersive and interactive social experience. Founded by Shripal Morakhia, SMAAASH is renowned for its sports simulation technology and proprietary gamification innovations, including twilight bowling zones, motor racing simulators, and go-karting tracks.

Smaaash
Related Stats

Size of the Client Business We Are Managing

  • 1000+ Employees
  • 7+ Branches
smaaash-entertainment

SMAAASH is a premier Indian gaming and entertainment hub blending sports, VR, music, and dining into an immersive social experience.

smaaash-entertainment.in

Industry

Entertainment

Office Headquarters

Mumbai, Maharashtra India

Founded

2009

Previous Provider & Challenges

The problems they were having before joining hands with Sarv.

  • SMAAASH faced significant challenges in managing its promotional offers and lead tracking due to inefficiencies in its previous system. The manual handling of redemption codes often led to errors, making it difficult to ensure accurate tracking and seamless customer engagement. Without an automated solution, managing large-scale promotions across multiple locations became cumbersome, leading to operational inefficiencies and customer dissatisfaction.
  • Additionally, the absence of a centralized platform meant that each store operated independently, lacking real-time visibility into promotional redemptions and customer interactions.
  • SMAAASH needed a more efficient system that could streamline missed call-based offers, auto-generate unique redemption codes, and provide real-time insights through a centralized dashboard. An automated solution was crucial to prevent code misuse, improve operational efficiency, and enhance customer experience across all store locations.

What We Offered

Solutions that helped them overcome the pain points.

Missed Call Alert

Custom Dashboards

Cloud Telephony Solution

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Missed Call Alert

    Missed Call Alert

    Enables seamless handling of customer inquiries and auto-generates unique redemption codes for promotions.

    Custom Dashboards

    Custom Dashboards

    Provides real-time tracking and centralized monitoring of store-specific data across multiple locations.

    Cloud Telephony Solution

    Cloud Telephony Solution

    Ensures scalable and automated communication, enhancing customer engagement and operational efficiency.

  • What Makes Sarv Capable

    Expertise in Cloud-Based Automation

    Expertise in Cloud-Based Automation

    Efficiently manages lead tracking and promotional campaigns with automated workflows.

    Robust & Scalable Infrastructure

    Robust & Scalable Infrastructure

    Ensures uninterrupted service and seamless connectivity across all store locations.

    Advanced Analytics & Insights

    Advanced Analytics & Insights

    Delivers real-time data for better decision-making and optimized campaign performance.

    Cost-Efficient Solutions

    Cost-Efficient Solutions

    Save on operational costs with flexible pricing and scalable solutions that grow with your business.

  • What We Offered Extra

    Store-Specific Account Management

    Store-Specific Account Management

    Enables individual tracking and monitoring for each store location with dedicated accounts.

    Automated Code Expiry System

    Automated Code Expiry System

    Ensures unique redemption codes expire at midnight, preventing duplication or misuse.

Customer Satisfaction

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