In response to the rapid spread of COVID-19, the Prayagraj Government partnered with Sarv to launch a centralized helpline for residents. This initiative aimed to provide verified information, and medical guidance, and combat misinformation in remote and urban areas alike. The digital helpline served as a lifeline for people in need of support, healthcare contacts, and up-to-date COVID-19 resources.
Prayagraj Government took a proactive approach to safeguard its citizens during the pandemic by launching a unified digital helpline. The administration focused on transparent communication, rapid medical coordination, and fighting misinformation with the help of voice technology.
Industry
GovernmentOffice Headquarters
Prayagraj, Uttar Pradesh IndiaThe problems they were having before joining hands with Sarv
Solutions that helped them overcome the pain points.
Reasons why most brands are putting their trust in the solutions we are offering?
Provisioned the helpline number 07447179060 with instant activation and real-time accessibility.
Enabled call transfers to medical consultants and emergency coordinators.
Disseminated critical information and health tips in local languages via automated messages.
Daily logs, call tracking, and real-time analytics for monitoring volumes and queries.
User-friendly backend for easy monitoring, redirection, and live updates.
Enabled communication in native dialects to enhance clarity and community trust.
Distributes calls efficiently based on department, language, and priority level.
Admins can view ongoing calls, durations, and operator responses in real time.
Manage both incoming queries and outbound awareness campaigns from one panel.
Complete remote management to ensure safety for staff and citizens.
Citizens could raise issues or request callbacks using web forms.
Visual representation of caller trends, volume spikes, and peak timings.
Forward calls directly between doctors, volunteers, and technical agents.
