Looking to boost your company’s productivity and revenue? You’re not alone—most businesses today face the same challenge. Despite the growth of online tools, studies show that calling a business is still the preferred way for customers to connect. That’s why making it simple for prospects to reach you is no longer optional—it’s essential. This is […]
Every successful business faces a fundamental question: Should we focus on perfecting our product or understanding our customer first? This is where the two dominant marketing philosophies—Product-Based Marketing and Customer-Based Marketing—come into play. In simple terms, product-based marketing revolves around showcasing the product’s innovation, quality, and features. Customer-based marketing, on the other hand, centers around […]
Introduction In the world of outbound sales and call center operations, understanding metrics is crucial. Two terms often cause confusion: connection rate and outbound call center contact rate. While they seem similar, they measure very different aspects of your calling performance. Getting a clear understanding of these metrics can help you: Optimize outbound call campaigns […]
In today’s fast-paced world, banking customers expect instant, round-the-clock access to services without waiting in long queues or rushing to a branch. Interactive Voice Response (IVR) systems in banking bridge that gap — automating routine queries, guiding customers through secure self-service, and freeing human agents to focus on complex tasks. This blog dives deep into […]
Every business, whether small or enterprise-level, relies on communication — and most of it happens through calls. In today’s connected world, understanding the difference between inbound and outbound calls is crucial for any company managing customer interactions.Both types of calls play an essential role in sales, marketing, and customer support. But their goals, processes, and […]
Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively manages all your customers and can engage them with their required channels like automated voice calls, SMS and call redirection for the manual help. You can set up this well manageable customer call support for […]
The call abandonment rate is a powerful KPI for measuring the effectiveness of a contact center. It can help you in determining the extent of customer engagement since dropped calls are the indicator of frustrated and annoyed customers. Customers don’t like being on long hold when they call the support department and as a consequence, […]
Toll-Free Number services in India is used for giving customer support, which is free from the customer’s end. The charge of the call is paid by the receiver’s end. 1800 helpline number for customer care in India is used for connecting with their customers. Calls from mobile and landline number on a toll-free business number […]
Call queue management is a concept prevalent in contact centers that is vital for enhancing the experience and better customer service. As per research, it is indicated that 60% of customers have a negative experience with the brand when they are kept on long call hold. Consequently, there will be a potential loss of 60% of sales […]
