Looking to boost your company’s productivity and revenue? You’re not alone—most businesses today face the same challenge. Despite the growth of online tools, studies show that calling a business is still the preferred way for customers to connect. That’s why making it simple for prospects to reach you is no longer optional—it’s essential. This is […]
Marketing strategies are changing with time. Different strategies have their focus on different goals. Marketing strategies have always been revolving around its 4Ps. These 4P are Product, Place, Promotion, Price. There is a saying in marketing, ”The right Product, at right Price, at Right Place, and with right Promotion.” Marketers at first assume that all customers are […]
Introduction In the world of outbound sales and call center operations, understanding metrics is crucial. Two terms often cause confusion: connection rate and outbound call center contact rate. While they seem similar, they measure very different aspects of your calling performance. Getting a clear understanding of these metrics can help you: Optimize outbound call campaigns […]
In today’s fast-paced world, banking customers expect instant, round-the-clock access to services without waiting in long queues or rushing to a branch. Interactive Voice Response (IVR) systems in banking bridge that gap — automating routine queries, guiding customers through secure self-service, and freeing human agents to focus on complex tasks. This blog dives deep into […]
For many organizations, contact centers act as their ultimate contact points. Today, customers can use different ways to communicate with brands for a variety of reasons. But even today, many customers use the phone to solve business problems. However, handling customer inquiries over the phone involves other problems and costs. Fortunately, automated outbound call center […]
Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively manages all your customers and can engage them with their required channels like automated voice calls, SMS and call redirection for the manual help. You can set up this well manageable customer call support for […]
The call abandonment rate is a powerful KPI for measuring the effectiveness of a contact center. It can help you in determining the extent of customer engagement since dropped calls are the indicator of frustrated and annoyed customers. Customers don’t like being on long hold when they call the support department and as a consequence, […]
Toll-Free Number services in India is used for giving customer support, which is free from the customer’s end. The charge of the call is paid by the receiver’s end. 1800 helpline number for customer care in India is used for connecting with their customers. Calls from mobile and landline number on a toll-free business number […]
Call queue management is a concept prevalent in contact centers that is vital for enhancing the experience and better customer service. As per research, it is indicated that 60% of customers have a negative experience with the brand when they are kept on long call hold. Consequently, there will be a potential loss of 60% of sales […]
