We understand you might be hesitant to try a new technology product like Sarv. You might be unsure if it would really help your business. You might not be able to trust the company with your money and time. So here, through this letter, we promise that we will provide a full refund in case you are not satisfied with the product, anytime within first 30 days for your service activation. This could be for many reasons like, you did not find the product useful for your business or you did not find our service good. If you want your money back, we will do it for you.
Refund/Credit Requests: In case we fail to keep your services working then you can apply for a Service Credit. For this, the customer must submit a ticket on [email protected] within 30 days. The ticket must include "SLA Claim" as the subject of the ticket; the dates and times of the Unavailable Time for which you are requesting credit; and any applicable information that ensures and lists the claimed failure.
Service Credits shall be your sole and exclusive remedy for any unavailability or non-performance of the Sarv Services or other failure by us to provide the Sarv Services. If there is an issue at telephony operator or internet provider and if it results in hamper or shutdown in running services then Sarv will not be liable for the business loss associated.
Suspension/Termination: We are liable to suspend and terminate any account for any complaint and violation of terms and policies. Account which is suspended and terminated due to violation of terms and policies will not be considered under refund policies. If we terminate and suspend account due to other reasons then we will refund the amount for remaining tenure excluding service tax (As per Refund Policies).
- 1.This policy is valid for services without any type of customization.
- 2.This policy is not applicable on subscriptions bought at discounted prices.
- 3.For refund, we expect your account doesn’t make excessive usage exceeding Fair Usage Policy.