Case Study
MobilePe

Enhancing Digital Transactions with Seamless Communication

MobilePe is a brand under MobilePe E-Commerce Private Limited and operates as an earning app and a digital payment platform in India. It provides a seamless way for users to conduct recharges, send and receive money, and make purchases using its online platform and prepaid Rupay Debit Card. MobilePe is a Swadeshi Indian application, emphasizing self-reliance in digital transactions.

MobilePe
Related Stats

Size of the Client Business We Are Managing

  • 6.4M+ Users
  • 200+ Employees
  • 1000+ User Registration
mobilepe

MobilePe is a digital payment platform and earning app in India, offering seamless transactions for recharges, money transfers, and online purchases. The platform promotes self-reliance in digital transactions through its Swadeshi Indian approach.

mobilepe.co.in

Industry

eCommerce

Office Headquarters

Delhi India

Founded

2020

The Challenges Faced

The problems Metropolis Healthcare encountered before partnering with us.

  • Before partnering with Sarv, MobilePe faced several challenges, including a lack of automation for 24/7 welcome emails and SMS, slow OTP delivery, and delays in sending login credentials. There was no real-time order confirmation, and manual effort was required to send thank-you messages and collect feedback. Additionally, the absence of an intuitive interface for tracking email and SMS performance made service quality improvements difficult.
  • MobilePe needed a reliable, cloud-based platform to automate alerts, and verifications, and provide real-time reporting, all while being scalable and cost-effective.
  • The company also sought a solution that would help them streamline their customer communication, enhance user experience, and enable seamless tracking of transactions to ensure prompt responses and improved operational efficiency.

What We Offered

Solutions that helped them overcome the pain points.

Automated Email & SMS Alerts

Real-Time OTP Delivery System

Live Tracking & Analytics Dashboard

Personalized Notifications

Why Sarv

Reasons why most brands are putting their trust in the solutions we are offering?

  • Brief of Solution We Offered

    Automated Email & SMS Alerts

    Automated Email & SMS Alerts

    Instant notifications for user registration, login credentials, order confirmations, and feedback collection.

    Real-Time OTP Delivery System

    Real-Time OTP Delivery System

    Ensured seamless verification of users during high-traffic periods.

    Live Tracking & Analytics Dashboard

    Live Tracking & Analytics Dashboard

    A centralized platform for monitoring SMS and email performance.

    Personalized Notifications

    Personalized Notifications

    Improved user engagement with customized messages.

  • What Makes Sarv Capable

    Expertise in Cloud Telephony

    Expertise in Cloud Telephony

    Specializing in cloud-based communication solutions to streamline and enhance digital interactions.

    High Deliverability Rates

    High Deliverability Rates

    Optimized SMS and email services ensuring reliable and efficient message delivery.

    Scalable Infrastructure

    Scalable Infrastructure

    Robust infrastructure designed to handle high transaction volumes, ensuring smooth and uninterrupted service.

  • What We Offered Extra

    Secure Cloud Interface

    Secure Cloud Interface

    A safe and efficient platform for managing customer data with robust security measures.

    Advanced Automation

    Advanced Automation

    Streamlined processes that reduce manual efforts and improve operational efficiency.

    Omnichannel Outreach

    Omnichannel Outreach

    Improved customer engagement through seamless communication across multiple channels.

Customer Satisfaction

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