In today’s digital-first world, customers expect instant and free communication with businesses. That’s where a toll free number in India comes in handy. Whether you’re running a startup, SME, or enterprise, having a 1800 toll free number helps customers connect with you without worrying about call charges.
But with so many players in the telecom and cloud telephony space, choosing the right provider can be confusing. That’s why we’ve compiled the top 15 toll free number service providers in India (2025) to help you make the right decision.
What is a Toll Free Number?
A toll free number is a customer support number that starts with prefixes like 1800 or 1860 in India. Customers can dial these numbers without paying, as the business bears the cost.
Example: 1800-123-4567
These numbers not only make customer service affordable and accessible but also add a layer of professionalism to your brand.
Benefits of a Toll Free Number in India
Investing in a toll free number brings multiple advantages:
- Zero cost for customers → Removes hesitation in reaching you.
- Improves brand trust → A 1800 number looks professional and reliable.
- Boosts lead generation → Easier communication means more inquiries and conversions.
- Analytics & tracking → Monitor customer behavior with call reports and insights.
- Scalability → Add more lines or IVR levels as your business grows.
Top 15 Toll Free Number Service Providers in India
Here’s our curated list of the best toll free number providers in India (2025):
Sarv is a Jaipur-based cloud telephony provider that has become one of the most popular names in India for toll free numbers and IVR solutions. They focus on making communication simple for startups, SMEs, and enterprises. Sarv’s toll free numbers come with smart call routing, call recording, and real-time analytics, which help businesses improve customer experience.
- Features: IVR, call routing, real-time dashboards, CRM integration.
- Best For: Startups & SMEs that want affordable yet powerful communication tools.
Knowlarity is considered a pioneer in India’s business communication space, serving over 65+ countries. Its toll free number services are used by enterprises, startups, and call centers. The company’s platform supports advanced features like AI-powered call analytics, real-time dashboards, and multi-level IVR systems.
- Features: Multi-level IVR, auto call distribution, AI-based call insights.
- Best For: Enterprises, call centers, and growing businesses.
Exotel is one of the most secure and scalable telephony platforms in India, handling millions of daily calls for businesses. Their toll free services are widely used in banking, healthcare, logistics, and e-commerce. Exotel also provides SMS APIs, voice APIs, and virtual numbers, making it an all-in-one communication solution.
- Features: Cloud-based IVR, SMS APIs, virtual numbers.
- Best For: Banks, fintech, and e-commerce platforms.
MyOperator is well-known among small and medium businesses in India. Their toll free numbers come bundled with IVR, call tracking, and recording facilities. What sets MyOperator apart is its ease of use — businesses can set up communication systems without needing technical expertise.
- Features: Call tracking, call recording, multi-level IVR.
- Best For: Education institutes, NGOs, SMEs.
Tata Tele is one of the most trusted telecom names in India, offering highly reliable toll free number services with pan-India coverage. Their solutions are tailored for enterprises and government organizations that need secure, large-scale call handling.
- Features: Call forwarding, bulk call management, analytics.
- Best For: Large enterprises, government agencies.
6. Vodafone Idea Business (Vi Business)
Vodafone Idea (Vi) Business combines strong telecom infrastructure with flexible toll free solutions. Vi is particularly good for businesses that need seamless mobile connectivity along with toll free numbers. They also offer additional communication services like bulk SMS and VoIP.
- Features: Call routing, multi-channel support.
- Best For: Mid to large businesses needing strong telecom infrastructure.
7. Airtel Business
Airtel Business is one of the most widely adopted providers of toll free numbers in India. With Airtel’s extensive telecom infrastructure, businesses can expect strong uptime and quality call connections. Their services also integrate with CRM systems and other enterprise tools.
- Features: IVR, call forwarding, CRM compatibility.
- Best For: Enterprises, banks, and e-commerce businesses.
8. BSNL Toll Free
BSNL is India’s state-owned telecom operator, offering economical toll free numbers for businesses across both urban and rural areas. While BSNL’s services may not be as feature-rich as private players, they are budget-friendly and reliable for basic needs.
- Features: Large coverage area, basic IVR support.
- Best For: Rural businesses, government-backed projects.
9. CloudConnect
CloudConnect is a DoT-licensed cloud telephony provider in India, which ensures legal compliance for businesses. Their toll free solutions include PBX features like conferencing, call recording, and team collaboration tools, making them popular among remote-first businesses.
- Features: Call recording, conferencing, advanced IVR.
- Best For: Distributed teams & growing startups.
10. Ozonetel
- Features: AI chatbots, auto-dialers, CRM integration.
- Best For: Call centers and large enterprises.
11. Servetel
Servetel is a rising player in India’s cloud communication industry, offering toll free numbers with customizable IVR solutions. Their services are known for being easy to scale as a business grows, with transparent pricing and strong support.
- Features: IVR, click-to-call, call analytics.
- Best For: Education, healthcare, retail.
CallHippo is an international VoIP and virtual number provider, with toll free solutions for businesses operating in India. Its biggest advantage is global reach — businesses can set up toll free numbers not just in India but across 50+ countries.
- Features: Global connectivity, CRM integration, advanced routing.
- Best For: Businesses with global clients.
13. MCube
MCube specializes in cloud-based contact center solutions. Their toll free numbers are backed by IVR, call monitoring, and analytics. They are particularly popular among corporates who need multi-channel communication systems.
- Features: IVR, call monitoring, analytics.
- Best For: Corporates and professional service providers.
14. Ameyo
Ameyo is a customer engagement platform that combines toll free numbers with AI-driven communication tools. Their platform offers omnichannel communication, making it ideal for businesses that want to manage customer interactions across calls, chat, and email.
- Features: AI-driven call routing, CRM integration.
- Best For: Customer-first industries like banking, travel, and support centers.
15. Net4 India (Revived)
Once a leading provider, Net4 faced downtime but has been gradually reviving its services. Today, it provides basic toll free number solutions for small businesses looking for affordable communication options.
- Features: Call management, IVR.
- Best For: Small businesses looking for economical options.
Which is the Best Toll Free Number Provider in India?
The answer depends on your business needs:
- For SMEs & startups → Sarv, MyOperator, Servetel.
- For enterprises → Tata Tele, Airtel, Knowlarity, Sarv.
- For cost-sensitive businesses → BSNL, Vodafone Idea, Sarv.
- For AI-driven needs → Ozonetel, Ameyo, Sarv.
Conclusion
A toll free number in India isn’t just about receiving calls — it’s about creating a professional image, improving accessibility, and driving business growth. With the right toll free service provider, you can make customer communication faster, simpler, and more efficient.
Compare features, pricing, and reliability before choosing the best fit for your business. A small investment in a toll free number today can pay off with stronger customer relationships tomorrow.
