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Technology News

Call Connect Rate vs Contact Rate: What Really Matters for...

Introduction In the world of outbound sales and call center operations, understanding metrics is crucial. Two terms often cause confusion:...

• BY Sarv
• September 15, 2025
• 1 Comment

Hosted IVR

Making Banking Smarter with IVR Solutions

In today’s fast-paced world, banking customers expect instant, round-the-clock access to services without waiting in long queues or rushing to...

• BY Sarv
• September 12, 2025
• 0 Comments

Cloud

What Is an Inbound Call and Outbound Call? Complete Guide...

Every business, whether small or enterprise-level, relies on communication — and most of it happens through calls. In today’s connected...

• BY Sarv
• September 12, 2025
• 0 Comments

Hosted IVR

How To Manage In-House Call Centers With Outbound IVR?

Communication is the backbone of every business, and in today’s competitive world, companies can’t afford inconsistent customer outreach. That’s where...

• BY Sarv
• September 12, 2025
• 0 Comments

Cloud

Call Abandonment Rate: Complete Guide for Call Centres

Abandoned calls are an important metric for any call centre, they are phone calls where the caller has hung up...

• BY Sarv
• September 12, 2025
• 0 Comments

TollFree Number

How To Get a Toll-Free Number For Your Business In...

Communication is the link that essentially connects a business with its customers. For companies, both large, small, or a startup,...

• BY Sarv
• September 5, 2025
• 0 Comments

Cloud

Call Queue Management in Contact Centers: Everything You Need to...

In this modern, competitive era, a single phone call can decide whether a customer will stay or leave. That’s why...

• BY Sarv
• September 4, 2025
• 0 Comments

Missed Call Alert

All You Need to Know About Missed Call Marketing

If you’ve ever voted for a contestant on a reality show or participated in a quick poll, you’ve probably used...

• BY Sarv
• September 4, 2025
• 0 Comments

Hosted IVR

11 Reasons Why Large & Small Businesses in India Should...

Interactive Voice Response, or IVR, is a powerful tool for handling calls. No matter if you are a small business...

• BY Sarv
• September 4, 2025
• 0 Comments